Production System Administrator

Raymond James is a financial services firm, and they are seeking a Production System Administrator to enhance system performance and reliability. The role involves translating functional specifications, collaborating with cross-functional teams, and developing monitoring solutions to ensure operational efficiency.

Responsibilities

• Draft and maintain comprehensive knowledge base documentation to support efficient resolution of system-generated incidents and promote operational consistency
• Design and implement monitoring solutions to establish performance baselines and proactively alert on anomalies across critical applications and infrastructure
• Perform systematic evaluations of alerts routed to the Command Center, identify opportunities for workflow optimization and cross-functional rerouting
• Analyze key performance indicator (KPI) reports to detect patterns in system-generated incidents and assess service level agreement (SLA) compliance
• Create effective reports to deliver actionable insights on system health, incident trends, operational performance to stakeholders, supporting data-driven improvements
• Collaborate with cross-functional teams to ensure seamless integration of monitoring tools and incident management workflows across enterprise systems
• Support and enhance system dashboards to provide real-time visibility into infrastructure health, application performance, and operational metrics
• Serve as a subject matter expert (SME) for Command Center operations, providing guidance on best practices, tool utilization, and incident queue triage protocols
• Develop an understanding of external financial industry developments and emerging issues related to the role
• Advance personal and professional capabilities through structured development plans, ongoing training, mentorship, and alignment with industry best practices

Skills

• Bachelor's: Computer and Information Science, High School (HS) (Required)
• General Experience - 13 months to 3 years
• Proficiency in configuring and managing enterprise monitoring tools (e.g., Splunk, Datadog, Dynatrace) to detect anomalies and ensure system reliability
• Skilled in drafting and maintaining clear, structured knowledge base articles and operational procedures
• Ability to analyze KPIs, SLA metrics, and incident trends to produce actionable insights and support operational decision-making
• Understanding of incident lifecycle processes, including triage, escalation, resolution, and documentation using ITSM platforms like ServiceNow
• Experience creating and enhancing real-time dashboards for infrastructure and application performance monitoring
• Proven ability to work effectively with infrastructure, application, and support teams to streamline workflows and improve system integration
• Excellent verbal and written communication skills to convey technical concepts to diverse audiences and document operational insights

Benefits

• Medical, dental, and vision
• Life insurance
• Critical illness insurance and accident insurance
• Disability benefits
• Retirement savings
• Paid time off (including vacation, holidays, and sick leave)
• Parental leave

Company Overview