Product Manager ? Analytics & Product Success

Mutual of Omaha Mortgage is a Fortune 300 Company dedicated to serving customers and employees with integrity. They are seeking a data-driven Product Manager to oversee product health and success metrics, utilizing sophisticated monitoring tools and deep data analysis to ensure product features function correctly and deliver value.

Responsibilities

• Own end-to-end success metrics for products and features from conception through maturity
• Use monitoring tools and data analysis to validate that all product features work as expected
• Define what 'success' means for each product initiative and measure it rigorously
• Drive product improvements and optimizations based on success metrics and performance data
• Design and implement comprehensive monitoring systems using industry-leading tools to track product health in real-time
• Monitor feature-level performance metrics to ensure all functionality operates within expected parameters
• Track error rates, latency, conversion funnels, and other technical and behavioral metrics by feature
• Lead root cause analysis and post-mortems when product issues arise
• Leverage analytics tools and advanced SQL to conduct deep-dive analyses into product performance and user behavior
• Establish instrumentation standards and ensure complete feature coverage for all product functionality
• Verify feature functionality through analytics validation, identifying bugs, errors, and unexpected behaviors
• Create automated anomaly detection systems to identify when features deviate from expected behavior
• Lead end-to-end launch planning and execution, ensuring launches meet success criteria
• Define launch success metrics and measurement frameworks before product releases
• Use monitoring and analytics to track launch performance in real-time
• Conduct post-launch reviews using data to assess success and inform future launches

Skills

• 1 to 3 years of experience supporting contact center technology, telephony systems, dialers, IVR flows, or CCaaS platforms
• Strong troubleshooting and analytical skills
• Comfortable working with multiple software platforms simultaneously
• Strong attention to detail and organizational skills
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively
• Experience with statistical analysis and familiarity with Python or R for data analysis
• Background in building or managing analytics platforms and monitoring systems
• Knowledge of data infrastructure, pipelines, instrumentation best practices, and observability tools
• Experience with product-led growth strategies and success metrics
• Familiarity with APM (Application Performance Monitoring) tools and practices

Benefits

• Vacation ? Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time ? 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including ? Optional Life, FSA, Pet Insurance etc.
• Free Legal Services
• Employee Loan Program

Company Overview

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