POS Implementation & Support Technician

All Business Solutions is seeking a bilingual (English/Spanish) POS Implementation & Support Technician to support point-of-sale systems in various businesses, primarily restaurants. The role involves installing, configuring, and troubleshooting POS systems while ensuring a smooth onboarding and long-term support for clients.

Responsibilities

• Learn and become proficient in the POS systems we support
• Install and configure POS hardware, including terminals, printers, and peripherals
• Support merchant onboarding, training, and go-live processes
• Provide both remote and onsite support to merchants
• Troubleshoot POS software, hardware, and payment-related issues
• Maintain accurate documentation and update tickets with clear notes and status
• Assist with staging and preparation of POS systems prior to deployment
• Communicate clearly with merchants to resolve issues efficiently
• Deliver a high level of customer service and maintain a positive client experience

Skills

• Bilingual in Spanish and English (Required)
• Experience supporting POS systems (Required)
• Strong communication skills (critical for success in this role)
• Excellent customer service and ability to remain professional under pressure
• Ability to troubleshoot and problem-solve efficiently
• Highly organized with strong attention to detail
• Self-motivated with a strong work ethic
• Comfortable working both remotely and onsite
• Tech-savvy and able to quickly learn new systems
• Hospitality or restaurant experience (Preferred)

Benefits

• Health Insurance
• 401(k) with company match (after 3 months)
• Performance-based bonuses
• Paid holidays
• Paid birthday off
• 5 PTO days + 5 vacation days
• $20 monthly gym credit
• Company-provided laptop
• Ongoing training and development
• Continuing education support
• Industry conferences and events
• Internal promotion pathways
• Team outings, celebrations, and company events

Company Overview