Plastic Surgery and Aesthetic Patient Coordinator (Remote)

Job Title: Remote Patient Coordinator (Full-Time)

Location: 100% Remote. 

Company: NOVA Plastic Surgery & Dermatology

Position Summary

NOVA Plastic Surgery & Dermatology is hiring a full-time Remote Patient Coordinator to function as a centralized call center for all inbound patient communication. This role owns first contact with new and existing patients across phone, webchat, and online leads, with a clear objective: convert every qualified inquiry into a scheduled consultation.

This is a revenue-driving role. Performance is measured by speed, accuracy, and conversion.

Core Responsibilities

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  Answer all inbound phone calls without delay
  


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  Respond to webchats, online forms, and digital leads in real time
  


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  Convert inquiries into booked consultations using structured protocols
  


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  Schedule patients into correct appointment types based on services
  


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  Enter and manage all lead activity inside CRM
  


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  Execute follow-ups on missed calls, unconverted leads, and incomplete bookings
  


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  Maintain precise documentation of all interactions
  


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  Escalate clinical or complex questions appropriately
  

KPIs

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  100% call answer rate during scheduled hours
  


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  Lead-to-consult conversion rate
  


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  Speed to response across all channels
  


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  Daily consults booked
  


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  CRM accuracy and task completion
  

Requirements (Mandatory)

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  Direct experience in plastic surgery, dermatology, or medical aesthetics
  


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  Prior role in patient coordination, call center, or consult booking within aesthetics
  


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  Strong understanding of aesthetic treatments and patient flow
  


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  Proven ability to convert leads into booked consultations
  


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  Experience working in a CRM (GoHighLevel, Nextech, Salesforce, or similar)
  


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  High-volume call handling with consistent performance
  


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  Clear, confident communication and control of the call
  
• Must be able to work during EDT time zone with hours from 9am- 6pm 

What Success Looks Like

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  No missed calls
  


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  Immediate engagement with every lead
  


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  High conversion from inquiry to consult
  


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  Accurate scheduling aligned with services and provider availability
  


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  Full command of company services and positioning
  

Compensation

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  Hourly base: $22–$28/hour (based on experience)
  


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  Performance bonus tied to consult volume and conversion rate
  

Schedule

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  Full-time
  


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  Must align with clinic hours, including evenings and weekends
  

About NOVA Plastic Surgery & Dermatology

A multi-location aesthetic practice in Northern Virginia offering surgical and non-surgical solutions. The model is built on guiding patients to the right treatment, not selling a single service.