Pharmacy Service Excellence Issue Management Specialist

Job Summary:

Pharmacy Service Excellence Issue Management Specialist is responsible to oversee the daily flow of
Pharmacy related issues and/or intakes.

Essential Functions:
Works closely with the Pharmacy Business Liaison and Quality Specialist to maintain status updates of the weekly Operations and Prioritization logs
Works with the Issues Management tracking system
Informs Pharmacy Leadership of pressing issues and escalates accordingly
Ability to train staff on the use of issues tracking software and supply updates to training documentation as necessary.
Coordinate departmental deliverable calendars to help ensure that the team is aware of impeding Regulatory, Accreditation, and/or Project deadlines
Helps with facilitating of data and requirements gathering for projects, Accreditation and Regulatory Audits as needed
Create, track, and facilitate the submission of Marketing Communication Request Forms (CRFs) and other pharmacy-related communications
Perform any other job duties as requested

Education and Experience:
High School Diploma or equivalent years relevant work experience is required
Three (3) years retail, hospital or other pharmacy experience is required
One (1) year managed care, PBM or other relevant experience is required

Competencies, Knowledge and Skills:
Computer proficient with knowledge in a “Windows” environment
Beginners level Microsoft Word, PowerPoint, Outlook, and Excel
Professional level e-mail and communication skills
Familiarity with medical terminology and medication names
Excellent listening and thinking skills
Good decision making, problem solving and trouble shooting skills with strong attention to detail
Ability to work in a fast-paced environment
Ability to work independently and within a team environment
Familiarity of the healthcare field
Good time management skills
Customer service orientated

Licensure and Certification:
Pharmacy Technician Certification (CPhT) is preferred

Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Position requires the ability to work a standard business day shift, with some flexibility as needed

Compensation Range:
$54,500.00 - $87,300.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):
Hourly
Organization Level Competencies
Fostering a Collaborative Workplace Culture

Cultivate Partnerships

Develop Self and Others

Drive Execution

Influence Others

Pursue Personal Excellence

Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
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