Patient Service Representative (Physical Therapy)

Rebound Orthopedics & Neurosurgery is seeking a full-time Patient Services Representative to work in their Physical Therapy Call-Center. The role involves answering inbound calls, obtaining patient information, scheduling appointments, and collaborating with clinical staff to ensure exceptional service to patients and families.

Responsibilities

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition
• Book, coordinate and reschedule patients appointments based on defined appointment protocol
• Take patient calls and provide accurate, satisfactory answers to their queries and concerns
• Relay necessary messages to staff
• Is cognizant of hold times and call volume to ensure that call turnaround time is minimized and patients are not left pending in the queue
• Answer questions regarding patient appointments
• Assist with daily reschedule list
• Attend meetings as required
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations
• Perform related work as required

Skills

• High School Diploma or GED
• Working knowledge of medical terminology and flow of medical practices required
• Experience working with Electronic Health Records systems required
• Ability to work in a call center setting consisting of a high volume of calls and typing
• Ability to manage difficult and stressful situations
• Strong problematic resolution skills
• Knowledge of business office procedures
• Knowledge of grammar, spelling and punctuation to communicate patient information
• Skill in operating a computer and photocopy machine
• Ability to speak clearly and concisely
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, providers, employees and the general public
• Associates or Bachelors degree in healthcare administration or other healthcare related coursework preferred
• Medical Certification and/or training preferred
• Work related experience, preferably in a medical office, and/or call center setting including experience with a multi-line phone and queue management system preferred
• Work related experience with Microsoft Applications preferred

Benefits

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking

Company Overview