Patient Service Representative

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY:

The Patient Services Representative is responsible for driving best in class experience with callers through our different modes of communication that represents the Aylo brand. The PSR will also be responsible for performing other essential functions.

ESSENTIAL FUNCTIONS:

Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times

Interacts with callers in a prompt, pleasant, and helpful manner

Determines needs of callers and provides instructions/directions as needed

Schedules and/or reschedules appointments for patient office visits and procedures

Collaborate with different offices to drive resolution for patient/caller

Supplies callers with adequate and accurate information such as addresses and provider information

Coordinates urgent patient requests, reports problems or irregularities to Contact Center Leader

Collects and records accurate patient information in CRM

Assist callers with questions regarding patient appointments or cancellation requests

Meets or exceeds quality and productivity standards as set by the Contact Center Leader

Answers emails and voicemails in a timely and efficient manner

Participates in staff meetings as directed by the Call Center Leader

Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

Display a professional, outgoing, warm and helpful attitude when communicating with patients, co-workers, and physicians

Communicate clearly with patients and coworkers through the telephone, email, and in-person

Interpret and apply clinical and non-clinical policies and procedures

Any other duties and/or special projects as assigned

QUALIFICATIONS REQUIRED:

High School graduate or equivalent required

2+ years of Contact Center or Customer Service experience required

Entry level working knowledge of Microsoft Office Suite required (Outlook and MS Word)

Contact Center experience in a healthcare setting preferred

Remote experience preferred

Previous experience with eClinical Works electronic medical records software a plus

Ability to sit and talk for extended periods of time (up to 8 hours at time)

Ability to continually use of fingers for operating telephone, writing and computer entry and hear normal conversation by phone

BENEFITS:

Medical insurance with prescription drug coverage

Dental insurance

Vision insurance

Company-paid basic life insurance

401(k) with company match

Dependent Care Flexible Spending Account

Healthcare Flexible Spending Account

Paid time off

Aylo Health is an Equal Opportunity Employer