Partner Representative (Remote) 4PM-12AM M-F
Posted 2026-05-06Position Type: Partner Representative, Full-time, REMOTE 4PM-12AM M-F Within reasonable driving distance to the office
Summary:
In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role requires a solid understanding of customer service best practices, along with a flexible mindset and a commitment to excellence.
In office attendance is minimally required.
Qualifying candidates will be within a reasonable driving distance (@ 2 hours) to 3836 DeKalb Technology Parkway, Atlanta Ga 30340
Experience: 1-2 years' customer service experience with a minimum of high school diploma or equivalent.
- Essential Job Functions (other duties as assigned):
- Actively listening to what partners wish to convey and responding with excellence.
- Responding to inbound telephone inquiries.
- Maintaining partner records by updating account information using data entry software.
- Processing orders, donations, and miscellaneous requests in system.
- Praying with individuals.
- Participating in training and team meetings both remotely and occasionally in office.
- Staying up to date with products and resources offered by the ministry.
- Attending coaching sessions and team building activities as requested.
- Exhibits strong written and verbal communication skills, conveying information clearly and ensuring understanding across a variety of roles and stakeholders. Necessary Skills:
- Proficient in utilizing Microsoft Office software (required).
- DATA entry skills. Competencies:
- Balances team and individual responsibilities.
- Gives and welcomes feedback.
- Actively contributes to building and maintaining group goals and cohesiveness.
- Remains professional and courteous with partners always.
- Possesses knowledge of relevant computer applications.
- Ability to work independently and with others in a fast-paced environment. Physical Environment:
- Requires team member to be able to work 4pm-12am nightly in a quiet professional setting.
- Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at fast.com)
- This position requires initial in-office training and periodic in-office attendance, including monthly all staff meetings and ongoing training sessions.