Operations Specialist (WFH)

Join our team while working from the comfort of your home!

OPERATIONS SPECIALIST - PERMANENT WFH
Starting Salary: PHP 18,000 - 23,000

Job Description:

• Assist in the training process.
• Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies.
• Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations.
• Provide ongoing coaching opportunities and inspiration to agents.
• Foster a positive and motivated work environment, promoting teamwork, and continuous improvement.
• Identify operational issues and suggest possible solutions.
• Prepare reports and analyze data to assist management.
• Collaborate with other supervisors and members of the Management Team.
• Assist in the formulation of targets for individuals and teams.
• Measure performance with key metrics.
• Keep management informed on issues and problems.
• Prepare monthly/annual results and performance reports.
• Communicate effectively with clients to address concerns, provide updates, and ensure high-quality service delivery.
• Perform other duties as assigned.

Qualifications:

• Experience in BPO Industry is required.
• Proven experience as a Call Center Support or in a similar management position.
• Exceptional verbal and written English communication skills.
• Tech-savvy with knowledge of telephone equipment and relevant computer programs.
• Strong understanding of company products, policies, and services.
• Excellent organizational and leadership skills.
• Ability to coach, train, and motivate employees.
• Knowledge of performance evaluation procedures.
• A results-oriented approach.
• Excellent problem-solving, leadership, and customer service skills.
• Ability to work under pressure.

MUST HAVE the following equipment:

• Laptop/Desktop: at least core i3 processor and 8 GB RAM.
• Headset: any A4Tech or Jabra USB-type headset.
• Internet connection: Wired connection minimum of 10 Mbps with backup internet.
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord.

So, why join us?

• Permanent work-from-home or hybrid work set-up at Batangas City office.
• Full-Time and Long Term Employment.
• Basic Salary + Government-mandated benefits.
• Health benefits, leave credits, bonuses, and other incentives.
• We are growing so there is great opportunity for leadership and promotion.
• Salary will be based on: Skills, Attitude, Performance, Attendance.
• US and Canadian clients.
• Shift: Graveyard Monday to Friday.
• Training: less than a month.

WE LOOK FORWARD TO WORKING WITH YOU!