Member Solution Specialist I

Sunmark Credit Union is a local credit union making a big difference in our community. As a Member Solution Specialist, you'll assist members with their financial needs, provide service through call center channels, and contribute to a positive member experience.

Responsibilities

• Providing service to members by relaying information through call center channels
• Responding with accurate information
• Researching and solving members' questions, problems, and complaints
• Cross-selling credit union services to qualified members
• Opening, servicing, and closing all types of personal and business accounts
• Ensuring accuracy

Skills

• High school diploma or equivalent
• Customer service experience with demonstrated sales ability
• Strong computer proficiency
• Ability to work in a fast-paced environment
• Effective and professional communication skills
• Obtain NMLS certification upon hire

Benefits

• Eligible for hybrid schedule after training period, typically 3-4 months, up to 2 days work from home, upon management approval.

Company Overview