Member Contact Center Representative

Everwise Credit Union is seeking a Member Contact Center Representative to assist members with their financial needs. The role involves providing quality service via telephone, promoting credit union products, and maintaining member satisfaction.

Responsibilities

• Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel
• Identify opportunities to promote credit union products and services to retain members and increase wallet share
• Utilize various computer applications to assist with member support and satisfaction
• Strive to provide first contact resolution and build lasting member relationships through exceptional service
• Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management
• Contribute to Unit and Corporate goals
• Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union

Skills

• High School Diploma, GED or equivalent skills and abilities
• Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years customer service and/or call center experience
• Clear verbal and written communication, listening, and human relation skills
• Excellent phone communication skills using clear and pleasant voice
• Basic analytical, mathematical, organizational and decision-making skills
• Computer literacy skills with using Windows environment, spreadsheet and word processing software
• Data entry skills
• Ability to multi-task
• Able to work in a fast-paced and diverse environment
• Ability to sit and/or stand at a desk for extended period of time

Company Overview