Customer Service Representative

Earthscape Play is an award-winning design-build firm that creates innovative custom playground sculptures and structures. They are seeking a Customer Service Representative to conduct technical evaluations, maintain organized records, and serve as the primary contact for internal teams and external partners.

Responsibilities

• Your role involves conducting detailed technical evaluations in collaboration with teammates to validate the accuracy of claims and documenting every failure to drive long-term quality improvements for the company
• You are responsible for maintaining highly organized and accurate records, ensuring that every claim is traceable, legible, and easily retrievable for future audits or analysis
• You will serve as the primary point of contact for internal teams and external partners, delivering timely and professional updates regarding resolution status and project timelines
• You will perform data entry to help set-up new customers in our system for invoicing and to initiate the start of projects
• It will be your job to balance the need for high-quality repairs with responsible resource management, actively identifying opportunities to control costs and minimize overall financial risk

Skills

• Background in design-build, custom manufacturing, or landscape design
• Comfortable navigating complex, non-traditional specifications
• Ability to apply creative problem-solving to ensure successful project delivery
• Conducting detailed technical evaluations in collaboration with teammates
• Maintaining highly organized and accurate records
• Serving as the primary point of contact for internal teams and external partners
• Delivering timely and professional updates regarding resolution status and project timelines
• Performing data entry to help set-up new customers in the system for invoicing
• Balancing the need for high-quality repairs with responsible resource management
• Identifying opportunities to control costs and minimize overall financial risk
• Possessing a natural curiosity to uncover the reason behind product failures
• Bringing a precise, technical mindset to evaluate materials
• Communicating with complete transparency
• Demonstrating a strong commitment to procedural integrity
• Taking a proactive approach to work
• Identifying failure patterns early and escalating them

Benefits

• Profit sharing and performance bonuses
• Employee share ownership opportunities (ESOP) after 1 year of service
• Six-week sabbatical after 14,000 hours worked
• Tuition reimbursement
• Extended health and dental benefits
• Flex time with options to work remotely to support work-life balance
• Company events
• Casual dress code

Company Overview