**Medical Billing Customer Experience Team Lead | arenaflex Cloud Campus**

• *Join arenaflex, a global leader in digital business services, and become a part of our mission to revolutionize the way businesses operate.**

As a Medical Billing Customer Experience Team Lead at arenaflex Cloud Campus, you will be responsible for leading a team of specialists who provide exceptional support to patients and insurance companies in the medical billing department. Your expertise in denial management, pre-reg, auth, and patient financial contact center functions will be instrumental in ensuring timely payment and resolving complex issues.

• *About arenaflex**

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

• *Benefits of Working with arenaflex**

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement program

• *Purpose**

We are seeking a highly skilled and experienced Denial Management, Pre-Reg, Auth, and PFCC Specialist to join our team. As a Medical Billing Customer Experience Team Lead, you will be responsible for providing various support within the medical billing department related to all medical payers to work on end-to-end RCM for collecting pending payment. This position involves collecting and managing accounts, following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims when appropriate, and following up on all denials to ensure reprocessing and payment in a timely manner.

• *Responsibilities**

• Specialists care for the people who care for our patients by performing Pre-Reg, Auth, AR Denials, and Patient Financial Contact center functions that require superior service and attention to detail.
• Better care to the front lines by supporting the execution and achievement of functional areas and company goals.
• Collaboration with internal departments to resolve issues related to all tasks and assignments supporting the business.
• Primary contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries.
• Utilization of software and company systems to source, obtain, process, audit, and analyze standard data reporting and presenting.
• Organizes, and executes tasks and activities with urgency and in accordance with managers' delegated assignments.
• Resolves issues related to Auth/Pre-Reg, AR Denials, patient and billing inquiries, while seeking leadership guidance for non-routine inquiries or escalated concerns.
• Excellent customer service to patients and insurance representatives.

• *Qualifications**

• Graduate with a minimum of 4 years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process. EPIC experience is preferred.
• Proficiency in EPIC software.
• Knowledge of Denial Management, Pre-Reg, Auth, and PFCC.
• Understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement.
• Knowledge of how Government/Commercial payers reimburse.
• Excellent oral and written communication skills.
• Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.).
• Ability to work independently to effectively and efficiently perform assigned duties.
• Ability to maintain a high level of ethics, and a courteous and professional demeanor.
• Ability to multi-task, establish, and meet deadlines.
• Typing/data entry at a minimum of 40 wpm.

• *Be Part of Our arenaflex Family**

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

• *arenaflex is an Equal Opportunity Employer**

If you are passionate about delivering exceptional customer experiences and have a strong background in medical billing, we encourage you to apply for this exciting opportunity. Join our team and become a part of our mission to revolutionize the way businesses operate.

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