**Director, Customer Solutions – Strategic Supply Chain Expert for Key Retailers**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth through strategic supply chain solutions? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Director, Customer Solutions – Strategic Supply Chain Expert for Key Retailers.

• *About arenaflex**

arenaflex is a leading global beverage company that has been refreshing the world for over 130 years. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and more. Our commitment to innovation, customer satisfaction, and operational excellence has earned us a reputation as a leader in the industry.

• *Job Summary**

As a Director, Customer Solutions – Strategic Supply Chain Expert for Key Retailers, you will serve as the customer-facing supply chain subject matter expert for key retailers, supporting all routes to consumer, including DSD, e-commerce, and Warehouse. You will collaborate with the NAOU Supply Chain, Finance, Retail Teams, and Bottlers to develop and execute joint customer and arenaflex initiatives that drive revenue, improve efficiencies, and meet customer expectations. Your expertise will be instrumental in championing system-wide competitively advantaged capabilities for national customers, generating customer and system value through revenue enhancement and efficiency initiatives, and ensuring On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars, and an enhanced shopper experience.

• *Key Responsibilities**

• Champion system-wide competitively advantaged capabilities for national customers, including Bottler wiring and engagement, constrained packages, system sales and operations planning, and Go-To-Market Strategies
• Generate customer and system value through revenue enhancement and efficiency initiatives, such as Computer-Generated Ordering, EDI initiatives, Check-in efficiencies, and night deliveries
• Ensure On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars, and an enhanced shopper experience
• Engage customers in operational process improvement initiatives that deliver mutual efficiencies and volume/revenue
• Develop enabling strategies to support Collaborative Business Planning (CBP) goals
• Drive customer satisfaction and service by stewarding an improved System Service Performance in support of the arenaflex commitment and Annual Business Plans
• Facilitate and monitor the Customer Service and Supply Chain portions of the Customer Service Improvement Plan (CSIP) process in support of the customer teams
• Steward value creation and build collaborative relationships with appropriate stakeholders at the Bottler, Customer, and NAOU Functional Teams
• Identify and address systemic service issues through collaboration with Bottlers, North America Operating Unit, and Customers
• Implement electronic order-to-cash capabilities and supporting business processes to streamline transactions

• *Stewardship Responsibilities**

• Coordinate and lead multiple weekly customer meetings to ensure top performance and address concerns on a regular basis
• Extend consistent weekly/monthly stewardship of customer supply chain management with a focus on enhancing capability building initiatives, reviewing, and formulating effective action plans for NAOU system performance
• Collaborate with broader Bottler teams (CCT) and OWT for continuous improvement initiatives, while aligning on the challenges at hand and devising effective solutions
• Manage weekly and monthly account team meetings to support all three banners, fostering strong communication and synergistic efforts across all units

• *Qualifications**

• Bachelor's degree or equivalent
• Prior experience in combination of customer-facing roles, sales operations, supply chain, and bottler relationship management
• Demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations
• Minimum 5 years of experience; preferred level: 7+ years
• Specialized technical skills:
+ Supply chain metrics+ Lean / CI+ Six-Sigma+ Process improvement+ Collaborative Business Planning+ Collaborating for Value+ Negotiation+ Project management+ Portfolio management+ Beverage industry with strong exposure to warehouse delivery and DSD+ Minimum 3 years of experience; preferred level: 5+ years

• *What We Can Offer**

• Iconic and innovative brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife, and Topo Chico
• Expansive and diverse customers: We work with a diversified group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and more
• Skills:
+ Business development+ Business planning+ Communication+ Consultative sales management+ Customer relationship management (CRM)+ Decision making+ Group problem solving+ Influencing+ Leadership+ Long-term planning+ Operational assessment+ Organization+ Project management+ Relationship building+ Sales forecasting+ Sales management+ Sales process+ Solutions selling

• *Compensation and Benefits**

• Pay range: $134,800 - $165,200
• Base pay offered may vary depending on geography, job-related knowledge, skills, and experience
• A full range of medical, financial, and/or other benefits, dependent on the position, is offered
• Annual incentive reference value percentage: 30
• Annual incentive reference value is a market-based competitive value for your role, indicating performance at target

• *Our Purpose and Growth Culture**

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

• *How to Apply**

If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences and driving business growth through strategic supply chain solutions, we invite you to apply for the Director, Customer Solutions – Strategic Supply Chain Expert for Key Retailers position at arenaflex.