Media Integration Account Manager

Safran is a company that supports airline clients by providing media integration services. The Media Integration Account Manager coordinates deliverables, resolves issues, and ensures timely content delivery for assigned customer accounts.

Responsibilities

• Support accounts in execution of monthly IFE content sets
• Communicate regularly with Media Integration Specialists to track and follow up on reported issues
• Identify and resolve production or delivery issues impacting customer timelines
• Communicate directly with customers regarding delivery status, issues, and resolutions
• Maintain production schedules using company tools to track milestones and deadlines
• Support Customer Scorecard preparation and contribute insights on performance trends
• Manage distribution lists, shipping coordination, and billing support per customer requirements
• Develop working knowledge of the IFE product, supply chain, and production cycle
• Collaborate cross-functionally with Program, Project Managers, and Media Services teams
• Determine appropriate actions to resolve issues and escalate when necessary
• Contribute ideas for process improvements and workflow efficiency
• Perform other job-related duties as assigned

Skills

• Bachelor's Degree in Business, Communications, Media, or equivalent experience in a related field
• 1-3 years of experience in media integration, digital media operations, account coordination, or related field
• Working knowledge of media production workflows, content delivery cycles, or similar operational environments
• Ability to coordinate across multiple stakeholders (internal teams, vendors, or customers) to track deliverables and resolve issues
• Demonstrated ability to identify, troubleshoot, and resolve routine production or workflow issues with minimal supervision
• Experience managing multiple priorities, deadlines, and tasks in a fast-paced environment
• Strong written and verbal communication skills, with the ability to communicate status updates and issues clearly to internal and external stakeholders
• Proficiency in Excel and Word processing programs, with ability to track data, schedules, and production status

Benefits

• Discretionary bonus program
• Future financial security with a 401(k) program with company match
• Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown

Company Overview