Marketing Representative In House Pre Arrival

Hilton Grand Vacations is a leader in the vacation ownership industry, committed to building memorable experiences. The In-House Marketing Representative Pre-Arrival is responsible for promoting HGV and booking qualified sales presentations for prospective owners and members, while providing customer and concierge services.

Responsibilities

• Responds to guests in a timely manner and represents HGV’s Cultural Values
• Maintains a positive demeanor with everyone at all times
• Develop professional relationships with hotel staff, and adhere to protocol standards as established by HGV management staff
• Each team member is expected to carry out all reasonable requests by management, which the team member is capable of performing
• Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers
• Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour
• Confirms appointments with guests to ensure tour shows for presentation
• Reviews production reports and notifies manager of any challenges
• Follows gifting procedures to ensure costs are met monthly
• Maintains established Minimum Performance Standard on monthly basis
• Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour

Skills

• Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success
• Excellent interpersonal and guest relations skills
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications
• Ability to work a flexible schedule, including weekends and holidays
• Professional appearance and demeanor
• Be motivated and a self-starter
• Detailed understanding of the local area
• Ability to accept rejection in a proactive manner
• Coachable, quick learner, and open to feedback

Benefits

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

Company Overview