Manager, Merchant Services Business

• Define the overarching market research strategy and
  utilize market insights to make high-level strategic decisions for market penetration
  for the product. 
  
• Ensure the alignment of product strategies with
  market data, foster cross-functional collaboration to capitalize on market
  opportunities and monitor the impact of market analysis on the company's
  growth and market share for the product. 
  

Strategic Partnerships and
Alliances 

• Define the organization's partnership strategy and
  lead high-level partnership negotiations and agreements.
  
• Develop and execute partnerships for growth with merchants and other partners and drive business outcomes towards the delivery of partnership goals.
  
• Foster relationships with key partners, ensure
  alignment of partnership initiatives with company goals and monitor the
  strategic value of partnerships on market share and growth. 
  

Lead Generation and Sales
Funnel Management 

• Define the company's lead generation and conversion
  strategy for the product, oversee the overall lead tracking and management
  system and set high-level lead qualification and scoring criteria.
  
• Monitor and influence lead conversion rates and
  effectiveness and evaluate the impact of lead generation on market share. 
  
• Manage existing accounts and plans for the delivery of both strategic and tactical initiatives.
  

Client Onboarding and Support 

• Define the company's client onboarding and support
  strategy for the product, monitor client satisfaction and onboarding at an
  executive level and oversee high-level support strategy initiatives.
  
• Foster cross-functional collaboration on client
  support and onboarding and evaluate the impact of client onboarding and
  support on the success of the product. 
  

Competitive Intelligence and
Analysis 

• Define the organization's competitive intelligence
  strategy, utilize competitive insights to make high-level strategic
  decisions and foster cross-functional collaboration to capitalize on
  competitive advantages for the product.
  
• Ensure that competitive strategies are aligned with
  company goals and monitor the impact of competitive analysis on the market share and growth for the product. 
  

Product Knowledge and Expertise 

• Define the company's product knowledge and
  expertise strategy, monitor product knowledge and expertise activities at
  an executive level and ensure alignment of product knowledge efforts with
  strategic goals. 
  
• Foster cross-functional collaboration on product
  knowledge initiatives and evaluate the impact of product expertise on the
  success of the product. 
  

Product Presentation 

• Ensure organization-wide product knowledge and
  expertise, define the company's product presentation strategy and represent
  the organization in high-stakes product presentations. 
  
• Drive alignment of product presentations with
  overall strategy and oversee the impact of product knowledge and
  presentation on market share. 
  

Market Expansion and Client
Segmentation 

• Define the company's market expansion and
  segmentation strategy, monitor market expansion and segmentation
  activities at an executive level and oversee high-level marketing
  strategies for new markets. 
  
• Foster cross-functional collaboration on market
  initiatives and evaluate the impact of market expansion and segmentation
  on the success of the product.
  
• Drive below-the-line activities to augment customer acquisitions and represent Qore at industry forums in order to continually drive awareness. 
  

Stakeholder Engagement / Management 

• Regularly interact across functional areas with senior leadership and executives to ensure alignment and that the departmental objectives are met.
  
• Develop long-term strategic relationships with industry stakeholders while leveraging those relationships to deepen the Qore footprint across the industry and region.