Licensed Customer Service Professional

Position Overview

The Ryan Deasy Allstate Agency is seeking a licensed Customer Service Specialist to join our growing team on a part-time basis. This role is essential in ensuring a high level of service for our clients by handling inbound calls, assisting with policy changes, and providing billing support.

Key Responsibilities

Answer and manage incoming client phone calls in a professional and friendly manner

Assist clients with endorsements and policy changes on auto, home, and other lines of insurance

Provide clear explanations of billing statements, payments, and account balances

Process customer requests accurately and in a timely fashion

Ensure compliance with state and Allstate guidelines in all client interactions

Support the agency team with administrative and service-related tasks as needed

Qualifications

Active Pennsylvania Property & Casualty License (required)

Prior experience in insurance customer service or related field preferred

Strong communication and problem-solving skills

Ability to work independently and manage multiple tasks

Proficient with basic computer systems and agency management software (training provided)

Schedule & Compensation

Part-Time Position (Looking for help 2 days/week)

Competitive hourly pay, with opportunity for growth within the agency

Why Join Us?

At the Ryan Deasy Allstate Agency, we are committed to providing exceptional service to our clients and a supportive environment for our team members. This role is perfect for someone who is licensed, detail-oriented, and enjoys helping people while maintaining a flexible part-time schedule.

This is a remote position.