Serve as the primary relationship owner for
assigned US-based enterprise accounts
Build and maintain strong relationships with
key stakeholders, including business users, project teams, and executive
sponsors
Ensure high customer satisfaction, retention,
and long-term account growth
Drive product adoption and ensure customers
are realizing maximum value from the platform
Identify and drive upsell, cross-sell, and
expansion opportunities within existing accounts
Conduct regular business reviews (QBRs),
executive reviews, and account planning sessions
Monitor account health, usage metrics, risks,
and proactively address potential issues
Collaborate closely with Sales, Product,
Implementation, and Support teams to ensure seamless customer experience
Act as the voice of the customer internally
and contribute to product and service improvements
Maintain accurate account records, forecasts,
and engagement updates in CRM systems
Support renewals and commercial discussions in
partnership with the Sales team

5+ years of experience in Key Account
Management, Customer Success, or Enterprise Client Management in a SaaS or
enterprise technology company
Experience managing US-based customers or
global enterprise accounts
Strong executive presence and ability to
engage with senior stakeholders
Excellent communication, presentation, and
relationship-building skills
Proven track record of driving customer
retention, adoption, and account growth
Ability to work effectively across time zones,
particularly US time zones
Strong problem-solving mindset and ownership
attitude
Experience with CRM tools such as Salesforce,
Zoho, or similar platforms
Bachelor’s degree in Business, Engineering, or
related field
Experience working with customers in
CPG, Pharma, Food & Beverage, or Manufacturing industries
Experience managing enterprise SaaS
platforms or workflow software
Understanding of packaging, artwork,
regulatory, or compliance workflows
Experience managing renewals,
expansions, or commercial discussions

Key Account Manager - US

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