IT Technician I

TechTastic is a company that provides IT support for small-to-mid-size business clients across various industries. They are seeking an IT Technician I who will provide front-line IT support, perform onsite installations, and assist with supporting the IT infrastructure of client environments.

Responsibilities

• Provide Tier 1 technical support for end users via phone, email, and in-person
• Troubleshoot and resolve issues related to workstations, servers, networking, and peripherals
• Perform onsite installations of computers, servers, networking equipment, and structured cabling
• Track issue resolution in ticketing system
• Document work performed, configurations, and resolutions accurately
• Provision and manage users in Active Directory / Entra ID and Microsoft 365
• Assist with backup configuration, monitoring, and restore testing
• Escalate complex issues appropriately while exercising sound independent judgment

Skills

• 0–2 years of hands‑on IT experience or equivalent practical training
• Associate degree in IT or equivalent professional experience
• Relevant certifications (CompTIA A+, Network+, Microsoft certifications) are a plus

Benefits

• Health insurance
• Dental Insurance
• Vision Insurance
• Paid holidays and paid birthday
• 2–4 weeks PTO based on tenure
• Certifications paid upon successful completion and with managerial pre-approval

Company Overview