IT Support Technician

WheelHouse IT is dedicated to providing top-notch support to its clients while fostering business growth. They are currently seeking an IT Support Technician to deliver remote and on-site support for various IT needs, ensuring exceptional customer service and technical assistance for clients of all sizes.

Responsibilities

• Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations
• Work directly with clients and internal staff of varying technical abilities
• Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments
• Participate in projects when needed
• Contribute to improving the IT environment and providing exceptional customer service and support

Skills

• 1+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies
• Experience with Microsoft Products (i.e. Office 365, Windows OS's)
• Experience with Microsoft Active Directory administration
• Experience with internet-related technologies, including registrars, SSL, and hosting providers
• Strong work ethic
• Attention to detail
• Problem-solving skills
• Ability to work well with others
• Local candidates only
• Technical certifications or training equivalent to A+ and Network+
• Prior experience in an MSP or support environment
• Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods
• Experience with LabTech or similar RMM
• Experience with ConnectWise or similar PSA software

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Life insurance
• 401K with company match
• Flexible work from home options
• Paid vacation
• A company-sponsored cell phone
• Performance-based bonuses
• Training
• Friday Happy Hours
• Quarterly major company events

Company Overview