IT Support Specialist

Ashton Solutions is a fast-growing MSP servicing businesses across the Northeastern Ohio Region. They are looking for an IT Support Specialist to troubleshoot a wide variety of end user environments and gain hands-on technical experience that will grow their career.

Responsibilities

• Support common business applications (O365) via email, phone, and on-site support for 100+ SMB’s
• Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
• Troubleshoot a wide variety of on-premises and cloud environments
• Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issue

Skills

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
• Confidence and commitment to top-tier customer service in a fast-paced environment
• Ability to stay organized and follow tasks through to completion with accuracy
• Willingness and ability to learn new applications and skills
• 0-2 years of hands-on PC support experience
• Office 365 experience
• A general knowledge of different hardware platforms, cloud services, and line of business applications

Benefits

• Retirement plan
• PTO
• Health insurance benefits
• Bonus plan

Company Overview