IT Help Desk Specialist (Hybrid)

Questeq is a company committed to quality and making a positive impact through technology in libraries and schools. As a Help Desk Specialist, you will provide fast and effective support to clients, diagnose hardware and software problems, and implement solutions.

Responsibilities

• Monitor, answer, and respond to requests by phone calls, voicemails, emails, and web submission
• Utilize a ticketing system to log, update and communicate issues and progress
• Provide Windows 10 & 11 OS Support
• Hardware Troubleshooting and support
• Basic troubleshooting of user account and profile issues
• Experience with Active Directory and Group Policy
• Assist libraries with the use, configuration, and troubleshooting of core software Envisionware and Sierra

Skills

• Associates degree and/or equivalent experience in information technology field
• 1 to 2 years of experience supporting desktop devices
• Understanding of computer and network operations
• Ability to work well in a fast-paced environment
• Excellent interpersonal skills for both internal and external communications
• Excellent organization and problem-solving skills
• Excellent customer service skills
• Must be able to pass Criminal Background Clearances

Benefits

• Medical
• Dental
• Vision
• 401K with company match

Company Overview