IT Help Desk

Wachter, Inc. is a family-owned company that has been in operation since 1930, focusing on providing technology solutions to commercial and industrial clients. They are seeking a tech-savvy IT Help Desk professional who will provide on-site and remote support for various office devices, troubleshoot hardware and software issues, and manage service tickets efficiently.

Responsibilities

• Provide on-site IT and remote support for internal employee PCs, Macs, printers, mobile phones, and other office devices
• Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac and Linus platforms
• Assist users with cloud based and locally installed applications such as Microsoft 365 applications
• Manage ticket queue and resolve service tickets in a timely manner
• Collaborate with the larger IT team and stakeholders for escalations and issue resolution
• Ensure IT policies and best practices are followed
• Perform routine maintenance and updates on IT equipment
• Maintain accurate records of IT assets and support activities

Skills

• Proven experience in IT support, preferably in a corporate environment
• Strong knowledge of Windows, MacOS, and Linux operating systems
• Proficiency with installing Microsoft 365 applications and troubleshooting
• Experience with printers, mobile phones, and other office technology
• Familiarity with IT ticketing systems (ServiceNow experience is a plus)
• Excellent problem-solving skills and ability to work independently
• Strong communication skills and customer service orientation
• Must be able to occasionally lift up to 50 pounds
• Occasional after-hours work may be required
• Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.)

Benefits

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings

Company Overview

Company H1B Sponsorship