Insurance Broker Assistant (AU) | WFH | 30K SOB

This is a remote position.Primary purpose of the role:To support the broker role and, in their absence, ensuring clients receive seamless quality service.Key responsibilities:
• Provide client and administrative support/back up for aligned broker/s ensuring accuracy of information provided.
• Accurately process policy changes, eg new business, renewals, cancelations, etc.
• Manage Monthly Statement process in accordance with Credit Control procedures.
• Assist broker to manage renewals in accordance with Renewal process procedures.
• Ensure all cancellation notices receive urgent attention and no client policy remains current after the Insurer’s cancellation date.
• Understand the Broker’s client base and connections and promote yourself as the key contact in their absence.
• Manage own and broker’s incoming and outgoing post.
• Have an overview of client claims, provide support and assistance when necessary to ensure the claim progresses satisfactorily.
• Support smooth running of office – i.e. answer phones, assist with administrative/reception tasks and help other staff as required/requested.
• Comply with Company standards, processes, procedures and policies.
• Adhere to the obligations required of a Financial Service Provider.

Requirements
• Minimum 2 years relevant industry experience
• Insight and SCTP experience a must
• Computer literate – confident user of MS Office applications (Outlook, Word, Excel, PowerPoint)
• Understanding of insurance and insurance related products
• Knowledge of relevant Acts and legal obligations

Benefits
Benefits

WhyIntoGREAT?
• Competitive Compensation Package:An attractive salary and comprehensive benefits aligned with market standards.
• Work-Life Balance Support:Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.
• Career Growth and Development:Opportunities for training and development to help employees advance their skills and grow within the company.
• Supportive Leadership:A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!