Implementation Manager - Level 1

Meltwater is a company focused on continuous growth and development, seeking an Implementation Manager to ensure a seamless onboarding experience for new clients. The role involves collaborating with various teams to facilitate client implementations, providing training, and ensuring client satisfaction through effective communication and project management.

Responsibilities

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription
• Lead and manage client implementations to ensure smooth transitions
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction
• Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions
• Effectively communicate project status and deliverables with internal and external teams to ensure project success
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management

Skills

• A Bachelor's degree or higher
• A minimum of 1 year of relevant experience in a client-facing role within software support
• A strong executive presence, coupled with excellent verbal and written communication skills
• Empathy and an innate ability to understand customer needs
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements
• A customer-centric mindset
• Strong problem-solving skills and exceptional organizational abilities
• Demonstrated proficiency in presentation skills
• A deep understanding of and passion for media, news, and current affairs
• Experience in crafting complex Boolean queries
• Excellent written and verbal communication skills in English
• Willingness to embrace the best of both worlds with our hybrid work schedule
• The ability to legally work in the country of hire

Benefits

• Comprehensive paid time off that allows you to have an enhanced work-life balance.
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plans
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Company Overview