Immediate Hiring: Customer Care Coordinator at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and customer-focused Customer Care Coordinator to join our team.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their full potential. Our mission is to create a culture of excellence, where our employees feel valued, supported, and empowered to make a meaningful impact. With a strong commitment to diversity, equity, and inclusion, we strive to foster a workplace that is inclusive, respectful, and welcoming to all.

• *Position Overview**

As a Customer Care Coordinator at arenaflex, you will play a critical role in delivering exceptional customer experiences through timely and professional resolution of customer concerns. You will serve as a liaison between branches and customers, providing personalized attention and ensuring that customer needs are met. Your primary responsibilities will include:

• *Key Responsibilities:**

• Receive and respond to inbound customer calls, resolving routine customer concerns in a timely and professional manner
• Make outbound calls to customers to resolve issues and provide follow-up on customer follow-up requests (CFRs)
• Prioritize and escalate open, overdue, and critical CFRs or customer concerns to management as needed
• Review and respond to customer feedback collected through external sources, compiling statistical data and reporting to management
• Make contact with cancel request customers to retain business, probing to identify root cause and using approved customer save offers to retain customer
• Complete special projects to support branch operations and efficiency
• Enter and maintain customer data into customer database accurately and timely
• Research customer database for account and service history and information to resolve customer concerns
• Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes
• Assess customer needs for additional services and up-sell as appropriate
• Identify and communicate improvement opportunities or trends impacting the customer experience to management

• *Education and Experience Requirements:**

• High school diploma/GED required; Associate's degree preferred
• 2-3 years of customer service experience required
• Experience resolving escalated customer service issues required
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

• *Physical Demands & Working Conditions:**

• Regularly required to sit, stand, and walk
• Use hands and arms to handle, feel, or reach
• Speak and hear
• Use close vision abilities
• Occasionally required to lift or move up to 25 lbs
• Stoop, kneel, crouch, or crawl

• *Work Environment:**

• Low to moderate noise level
• Minimal adverse conditions

• *Ability to Speak, Read, and Write Fluently in English:**

• Ability to speak, read, and write fluently in English is required.

• *Pay Ranges:**

• $33,410.00 - $60,138.00

• *Benefits:**

• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Other programs and perks

• *Diversity and Inclusion:**

• arenaflex is committed to diversity and inclusion. We encourage diverse candidates to apply to this position.

• *Equal Opportunity/Affirmative Action Employer:**

• arenaflex is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

• *California Residents:**

• When you express interest in or apply for a job with arenaflex, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

• *arenaflex performs pre-employment testing.**

• *To Apply:**

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

• *Why arenaflex?**

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Commitment to diversity, equity, and inclusion

• *Join the arenaflex Team:**

We are excited to welcome talented and motivated individuals to our team. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply today!