Experienced Customer Experience Manager – Central/West Region

Join arenaflex, a leading global provider of commercial solutions, as we continue to push the boundaries of human science and data science to make a significant impact in the life sciences industry. As a Customer Experience Manager, you will play a critical role in delivering valued omnichannel engagement solutions to key stakeholders in the Central/West region, driving growth, profitability, and customer experience for arenaflex's Synvisc and Synvisc One products.

• *About arenaflex**

arenaflex is a global leader in the life sciences industry, providing advanced analytics, technology solutions, and clinical research services to help our customers create a healthier world. With a focus on delivering medical breakthroughs in the real world, we have the world's largest Commercial Sales & Medical Solutions (CSMS) organization, dedicated to the launch and marketing of pharmaceutical and medical products. Our agile teams are designed to be responsive to fast-changing customer needs, delivering the right solutions at the right place at the right time.

• *Key Responsibilities**

As a Customer Experience Manager, you will be responsible for:

• Growing 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account, starting with the development of a pull-through plan for key systems and dissemination of promotional materials through Phone, Email, and Direct Mail.
• Managing existing contracts to ensure ordering in line with tier pricing structure.
• Placing customer orders and directing customers to Specialty Distributor selling platforms.
• Prospecting new business opportunities and creating new customer agreements.
• Maintaining Account Map and Contact Tool and monitoring account performance.
• Identifying and analyzing impediments to performance, including outside interference, and guiding teams towards solutions in a commercial environment, using digital and data analytics.
• Utilizing innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions.

• *Essential Qualifications**

• A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required.
• Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required.
• Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity.
• History of successfully influencing customers using virtual tools and resources.
• Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer.
• Demonstrated ability to learn and apply technical and scientific product-related information.
• Highly organized with strong account management skills.
• Strong commercial business acumen, strategic, critical thinking/problem solving, and innovative thinking capabilities.
• Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders.

• *Preferred Qualifications**

• A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.
• Strong organizational skills with the ability to adapt to change in a fast-paced environment.

• *Technical Skills**

• Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
• Experience with Power BI and Veeva CRM.
• Education: BA/BS Degree required.
• Language Requirements: Fluency in English.
• Physical Requirements: n/a.
• Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary.

• *What's in it for you?**

arenaflex offers a wide array of benefits to support our employees and their families, including:

• Comprehensive benefit plan effective day one.
• Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

• *Equal Employment Opportunities**

arenaflex is committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. We believe in creating a diverse and inclusive work environment that values and respects the contributions of all employees.

• *COVID-19 Vaccination Status**

arenaflex's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

• *Apply Now**

Seize this opportunity to make a significant impact in the life sciences industry. Apply now and take the first step towards a rewarding new role as a Customer Experience Manager at arenaflex.