Human Resources Shared Services Specialist

CSG is a company that empowers organizations to build unforgettable experiences. They are seeking a Human Resources Shared Services Specialist to support HR service center operations, respond to employee inquiries, and assist with onboarding and payroll processing.

Responsibilities

• Responds to employee questions using standard scripts and guidelines to ensure consistent communication
• Completes onboarding tasks such as document collection and data entry to support new hire integration
• Maintains HRIS records by entering basic employee data to ensure system accuracy
• Assists with employment form completion by following established procedures to support compliance
• Provides basic benefits information by referencing FAQs and policy documents to help employees understand options
• Routes complex inquiries to senior team members using escalation protocols to ensure timely resolution
• Supports payroll processing by verifying timecard data to help ensure accurate compensation
• Organizes HR files using naming conventions and retention schedules to maintain document integrity
• Learns HR policies and procedures through training and shadowing to build foundational knowledge

Skills

• Bachelor's degree or equivalent experience
• Basic understanding of HR principles and terminology
• Ability to follow detailed instructions and standard operating procedures
• Strong attention to detail and accuracy in data entry
• Customer service orientation with clear communication skills

Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Company Overview