Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - (M - F, No Weekends) $17.75/hr

General Dynamics Information Technology is a global technology and professional services company supporting government, defense, and intelligence projects. They are seeking a Full-Time Customer Support Professional to manage inbound calls, online chats, and messages, providing solutions and support to customers in a fast-paced contact center environment.

Responsibilities

• Answering incoming phone calls, chats, and messages on behalf of client; providing accurate and appropriate information to callers
• Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
• Identify, diagnose, and resolve customer issues, escalating complex issues as necessary
• Simultaneously managing multiple inquiries via chat as needed
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gathering and verifying required information
• Adhering to established customer service and documentation standards within required time frames

Skills

• High school diploma or G.E.D
• Zero or more years of customer service or other telephone experience
• Ability to simultaneously oversee multiple customer inquiries and manage competing priorities in a fast-paced contact center environment
• Texas resident living within a 60 mile radius of our El Paso facility
• Ability to read, write, and speak Spanish and English fluently
• Ability and willingness to work and train onsite as required
• Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 7 pm MST)
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions
• Ability to pass a criminal background check, drug screening, and credit check
• US Citizenship
• One or more years of contact center experience highly preferred
• Demonstrated experience adhering to contact center scheduling

Benefits

• A variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• A vision plan
• A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company Overview