Freight Forwarding Manager

Summary:
Dexera Group is seeking an experienced Freight Forwarding Manager to lead and oversee global operations. This role is responsible for managing end-to-end freight forwarding activities, optimizing carrier networks, ensuring compliance, and driving operational efficiency. The ideal candidate brings strong experience in global logistics.

Key Responsibilities:
• Manage daily freight forwarding operations across international shipments (air, ocean, and ground)
• Oversee carrier procurement, rate negotiation, and relationship management with carriers, brokers, and partners
• Ensure compliance with international trade regulations, customs requirements, and security programs (e.g., USMCA, CTPAT)
• Develop and implement SOPs to standardize processes and improve service performance
• Monitor and drive KPIs such as transit time, on-time delivery, and cost efficiency
• Lead issue resolution and serve as escalation point for customers and internal teams
• Collaborate with sales to support pricing, RFPs, and customer solutions
• Manage budgeting, forecasting, and cost control for freight operations
• Optimize use of TMS and visibility tools to improve tracking and reporting
• Build, lead, and develop a high-performing operations team

Qualifications:
• Bachelor’s degree in Logistics, Supply Chain, Business, or related field (preferred)
• 10+ years of experience in freight forwarding, logistics, or 3PL operations
• Strong knowledge of international shipping (air/ocean) operations
• Experience with customs compliance and trade regulations
• Proven experience managing carriers and negotiating rates
• Strong leadership, problem-solving, and communication skills
• Experience with TMS platforms and logistics technology

Preferred Qualifications:
• Experience in a leadership or managerial role within a freight forwarding or 3PL environment
• Background in international program development or operations

Pay: $80,000.00 - $120,000.00 per year

Work Location: Remote