Food Service Team Leader – Retail Food & Beverage Operations Management

Join arenaflex: Where Fresh Ideas Meet Exceptional Guest Experiences

Are you passionate about food, leadership, and creating memorable experiences for guests? Welcome to arenaflex, where we believe that great food service is about more than just serving meals—it's about building connections, fostering community, and delivering exceptional experiences that make every guest feel valued and appreciated.

At arenaflex, we understand that our Food and Beverage division is the heart of our guest experience. When guests walk through our doors, they're not just looking for products—they're seeking an atmosphere of freshness, quality, and genuine hospitality. As a Food Service Team Leader at arenaflex, you become the champion of this experience, responsible for ensuring that every item on our shelves is fresh, properly stocked, accurately priced, and perfectly presented.

This isn't your typical desk job. If you thrive in a dynamic, fast-paced environment where no two days are alike, where you can genuinely impact both your team members' careers and your guests' satisfaction, then you've found your calling at arenaflex. We're looking for leaders who understand that success in food service goes beyond transactions—it's about creating moments that turn first-time visitors into loyal guests who say "I LOVE arenaflex!"

What You'll Do: Leading Our Food & Beverage Excellence

As a Food Service Team Leader at arenaflex, you'll be at the forefront of our guest experience, combining operational excellence with genuine leadership. Here's what your role encompasses:

Driving Sales and Guest Engagement

• Embrace and communicate sales objectives, planning and executing daily and weekly responsibilities to achieve department and store sales goals while maximizing guest engagement


• Develop comprehensive food service strategies including technology implementations, corrections, sales plans, inspections, promotions, and pricing change initiatives


• Create dynamic schedules that adapt to both guest needs and business requirements, including early morning, evening, overnight shifts, and weekend coverage


• Monitor and analyze department sales trends, freshness metrics, inventory management, guest shopping patterns, and pricing strategies to identify opportunities for improvement

Modeling Exceptional Guest Service

• Demonstrate guest service excellence by maintaining a fresh and fully stocked department during all operating hours


• Develop team members into product experts who can authentically share knowledge and recommendations with guests


• Create and sustain a service culture that prioritizes the guest experience above all else


• Train, coach, and model expectations to consistently deliver our renowned service standards

Ensuring Operational Excellence

• Conduct thorough assessments of Food Service back-of-house areas, production spaces, dining areas, and marketing displays to ensure food safety compliance and optimal inventory levels


• Walk Food and Beverage standards and execute daily Food Service routines to assess needs and review reporting to identify business gaps requiring follow-up


• Ensure strict adherence to all sanitation standards and cleaning schedules, maintaining the highest levels of hygiene and safety


• Approve and follow up on team member development against department checklists and schedules


• Maintain accurate in-stocks by submitting store-initiated orders following best practices


• Implement proper inventory management techniques to ensure precise stock recording and accountability

Leading Brand Standards (Where Applicable)

• Lead your team in maintaining all applicable brand standards and production specifications for our specialty partners


• Cultivate productive relationships with brand representatives, attend required in-store planning sessions and meetings, and follow up on key focus areas


• Complete all required training and certifications related to brand partnerships

Team Leadership and Development

• Evaluate and recommend candidates for open positions, building a truly guest-driven team


• Lead team onboarding and skill development, closing knowledge and skill gaps through hands-on training and real-world experiences


• Establish clear goals and expectations while holding team members accountable to these standards


• Foster an environment of open communication, continuous improvement, and mutual respect

Commitment to Safety, Ethics, and Inclusion

• Demonstrate a culture of ethical conduct, safety, and compliance; lead your team to work equally and hold others accountable to this commitment


• Create and promote a safety advocacy culture by understanding how safety impacts your role and your team's roles, identifying and correcting hazards


• Hold your team accountable to working safely to protect themselves and others


• Exhibit a commitment to diversity, equity, and inclusion through continuous development, demonstrating inclusive behaviors, and proactively managing bias

Operational Flexibility

• Address store needs including emergency situations and regulatory visits


• Access all areas of the building to resolve guest or team member issues


• Support guest services functions including backup cashier, order pickup, and drive-up services while maintaining compliance with all applicable regulations


• Perform additional duties as needed based on business requirements

What We're Looking For: Your Qualifications and Skills

Essential Qualifications

• High school diploma or equivalent required


• Must be at least 18 years of age or older


• Bachelor's degree preferred but not required


• Previous retail experience is helpful but certainly not required—we value enthusiasm and potential as much as experience

Key Competencies and Skills

• Passion for Food Service: Genuine interest and knowledge of the food service industry, including current trends, products, and guest expectations


• Leadership Abilities: Capability to lead others and hold them accountable while fostering a positive team environment


• Adaptability: Willingness and ability to learn and adapt to evolving technology needs and industry changes


• Independent and Team Player: Ability to work autonomously while also contributing effectively to team goals


• Time Management: Strong skills in managing schedules and prioritizing tasks to meet business needs


• Communication: Excellent interpersonal skills that enable you to connect with guests, team members, and leadership


• Positive Attitude: Welcoming and helpful demeanor that naturally creates positive interactions

Physical Requirements

• Ability to access all areas of the building to respond to guest or team member issues


• Ability to interpret instructions, reports, and information accurately


• Proficiency in register operations


• Comfortable climbing ladders as needed


• Ability to efficiently scan, handle, and move inventory, including frequently lifting or moving products up to 40 pounds


• Ability to work in coolers and freezers handling items up to 40 pounds


• Capability to work in areas where common allergens may be handled or present


• Flexible schedule including evenings, weekends, and holidays, with regular attendance required

Why arenaflex: Your Career Journey Starts Here

At arenaflex, we believe that our team members are our greatest asset. We're committed to providing you with meaningful experiences that help you build and develop skills for a lifetime. Here's what you can expect when you join our team:

Comprehensive Training and Development

Don't worry if you're new to food service leadership. We've developed an outstanding training program that will teach you everything you need to know to succeed as a Food Service Team Leader at arenaflex. From understanding food safety regulations to mastering inventory management, from developing your leadership skills to learning our proprietary systems—we'll invest in your growth from day one.

Career Advancement Opportunities

The role of a Food Service Team Leader at arenaflex provides you with invaluable experience that can serve as a foundation for countless career paths. You'll gain:

• Deep knowledge of guest service essentials and experience building a guest-first culture


• Expertise in Food and Beverage business fundamentals including division sales trends, freshness and quality standards, inventory management, and pricing strategies


• Skills in planning daily and weekly responsibilities to support business needs and achieve sales goals


• Experience leading teams of hourly colleagues, including skills in communication, development, coaching, evaluation, and talent retention

Many of our senior leaders started in entry-level positions and worked their way up through dedication, hard work, and the skills they developed at arenaflex.

Our Culture: What Makes arenaflex Special

We may be the right place for you if:

• Working in a fun and energetic environment excites you—we work efficiently and collaboratively to deliver exceptional experiences for our guests


• Providing service that makes guests say "I LOVE arenaflex!" inspires you—that's why we love working here


• Leading teams who are stocking, setting, and selling amazing products feels like your calling—that's the core of what we do

Compensation and Benefits

We recognize that great talent deserves great rewards. As a Food Service Team Leader at arenaflex, you'll enjoy:

• Competitive hourly compensation ranging from $20 to $30 per hour, based on experience and qualifications


• Comprehensive health and wellness benefits for full-time team members


• Generous employee discount on all arenaflex products


• Paid time off and flexible scheduling options


• 401(k) retirement savings plan with company match


• Team member assistance programs


• Professional development and growth opportunities


• A supportive, team-oriented work environment where your contributions are valued

Ready to Join the arenaflex Family?

If you're ready to take the next step in your career, if you're passionate about food service excellence and leading teams to deliver incredible guest experiences, we want to hear from you! At arenaflex, we believe in giving everyone a chance to succeed and grow.

Our hiring process is designed to get to know the real you—not just your resume, but your personality, your potential, and your passion for service. We're looking for individuals who are excited to learn, eager to grow, and committed to making a positive impact on everyone they interact with.

No two days at arenaflex are ever the same, but every day offers the opportunity to make a difference—for your team members, your guests, and yourself. If you're ready for a rewarding career where your hard work and dedication are recognized and rewarded, apply today and become part of the arenaflex family!

arenaflex is an equal opportunity employer. We are committed to providing reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws.