**Experienced Special Needs Healthcare Customer Advisor - National Remote Opportunity**

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

• *About arenaflex**

arenaflex is a leading healthcare organization dedicated to providing innovative solutions to improve the lives of individuals and families. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone, regardless of their background, deserves the opportunity to live their healthiest life. Our commitment to diversity, equity, and inclusion is reflected in our mission, and we strive to create a workplace that is inclusive and welcoming to all.

• *Job Summary**

We're seeking an experienced Special Needs Healthcare Customer Advisor to join our team. As a Special Needs Healthcare Customer Advisor, you will provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs. You will be responsible for delivering an extraordinary experience to family members who need an ally, fast-tracking resolutions, and serving as an ongoing resource to provide guidance and community resources during key transition times throughout the family's journey.

• *Responsibilities**

• Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
• Serve as an ongoing, point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
• Create and build ongoing relationships with others, including both members and teammates.
• Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
• Consistently follow through on commitments and framing realistic expectations for members.
• Plan, prioritize, organize, and complete work to meet established objectives for our families.
• Manage project time to ensure follow-up and outreach work is completed in a timely manner.
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
• Process includes outreach calls to initiate contact with members referred by executives and partners.
• Maintain accurate family counts on our documentation platform.
• Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
• Determine appropriate referrals to other programs/services as needed with or without technology guidance.
• Provide high-quality member experience as reflected in post-contact surveys and member feedback.

• *Requirements**

• High School Diploma / GED OR equivalent work experience
• 1 year of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and Microsoft Office, including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am - 6:15pm CST, within our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime.
• Must be 18 years of age or older

• *Preferred Qualifications**

• 1 year of A4Me OR 3 months of Quick Assist experience
• Claims processing experience
• Experience providing care for children with special needs
• Experience within a member-focused healthcare environment
• Experience within a service delivery capacity (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)

• *Telecommuting Requirements**

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.

• *Compensation and Benefits**

• California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island residents: The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $18.80 - $36.78 per hour. Pay is based on several factors, including but not limited to education, work experience, certifications, etc.
• In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

• *Why Join arenaflex?**

• We're committed to creating a workplace that is inclusive and welcoming to all.
• We believe in the importance of diversity, equity, and inclusion and strive to create a workplace that reflects the communities we serve.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401k plan and equity stock purchase.
• We're committed to providing ongoing training and development opportunities to help you grow and succeed in your career.
• We're a dynamic and fast-paced organization that is always looking for new and innovative ways to improve the lives of our members.

• *How to Apply**

If you're passionate about making a difference in the lives of individuals and families, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application.