**Experienced Remote Healthcare Customer Service Representative – Join arenaflex Today!**

At arenaflex, we're dedicated to delivering exceptional customer experiences in the healthcare industry. As a leading provider of innovative solutions, we're seeking a highly skilled and compassionate Remote Healthcare Customer Service Representative to join our team. If you're passionate about delivering top-notch service, have a strong background in healthcare, and are looking for a challenging and rewarding role, we encourage you to apply today!

• *The Opportunity**

We're looking for a talented individual to join our team of customer service professionals, working remotely in the healthcare systems & services industry in Louisiana, United States. As a Remote Healthcare Customer Service Representative, you'll play a vital role in providing exceptional service to our clients' members or customers, answering inbound phone calls, and resolving their queries and concerns.

• *About arenaflex**

arenaflex is a dynamic and innovative company that's committed to making a positive impact in the healthcare industry. We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. Our company culture is built on the values of empathy, compassion, and excellence, and we're dedicated to creating a work environment that's supportive, inclusive, and rewarding.

• *Responsibilities**

As a Remote Healthcare Customer Service Representative, you'll be responsible for:

• Performing PCP Change/Provider Lookup
• Looking up Medical Benefits such as benefit maximums, copay/coinsurances, Prior Authorization pre-requisite, and coverage
• Reviewing Ancillary Benefits such as Dental, Vision, Over the Counter, etc.
• Processing claims inquiries, Member may receive a bill for a service (ex: MRI procedure)
• Answering enrollment/disenrollment inquiries
• Answering Grievances/Complaints
• Performing billing such as making payments, transaction history, premium inquiries, etc.
• Managing LEP inquires and disputes
• Assisting in material request such as ID cards, Large/Brail print materials, and Catalogs
• Providing self-help options such as member portal
• Providing local locations to pharmacies, OTC and Specialist

• *Experience Required for Your Success**

To be successful in this role, you'll need:

• At least a High School diploma or equivalent
• Minimum of 18 months Call center experience
• Healthcare background a plus
• Minimum of 2 years Computer Experience in work environment
• Ability to multi-task
• Strong written and oral communication skills
• Ability to display empathy and care
• Dedicated area to work from in your home
• Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access/WIFI is not permitted)

• *What We Offer**

As a Remote Healthcare Customer Service Representative at arenaflex, you'll enjoy:

• A competitive salary
• Medical, dental, vision, and 401K benefits
• Earned PTO
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• The chance to make a positive impact in the healthcare industry

• *Why Join arenaflex?**

At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and rewarding. We believe in empowering our employees to grow and develop their careers, and we offer a range of opportunities for professional development and growth. If you're looking for a challenging and rewarding role that will allow you to make a positive impact in the healthcare industry, we encourage you to apply today!

• *How to Apply**

If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, please submit your application today. We can't wait to hear from you!