Join Our Dynamic Airport Operations Team at arenaflex

Are you ready to take flight on an exciting career journey with one of the most respected names in the aviation industry? At arenaflex, we believe every team member plays a critical role in our mission to deliver freight and passengers safely and on time, every single time. We're currently seeking dedicated and physically capable professionals to join our airport operations team as a Ramp Agent at our Grand Rapids, Michigan location.

This is an excellent entry-level opportunity for individuals who thrive in a fast-paced, dynamic environment and take pride in contributing to seamless travel experiences for thousands of passengers each day. If you're looking for a career with growth potential, industry-leading benefits, and the chance to be part of a team that values safety, integrity, and excellence, then arenaflex is the perfect place for you!

About arenaflex

arenaflex is a major American airline headquartered in Atlanta, Georgia, and stands as one of the largest and most established carriers in the world with a rich legacy dating back to 1924. Our extensive network spans domestic and international destinations across six continents, making us a cornerstone of global connectivity. As a founding member of the SkyTeam alliance, arenaflex connects millions of customers to destinations worldwide while maintaining an unwavering commitment to safety, customer service, and operational excellence.

Our culture is built on a shared dedication to living our core values—Care, Honesty, Adaptability, Employee Authority, and Collaboration—in everything we do. At arenaflex, our people are our greatest asset, and we invest heavily in their success, well-being, and professional development. Joining our team means becoming part of a community that celebrates diversity, fosters inclusion, and empowers individuals to reach their full potential.

Position Overview: Ramp Agent (Customer Service Specialist)

As a Ramp Agent at arenaflex, you'll be an essential part of our airport operations team, responsible for ensuring that luggage, mail, and freight are handled safely, efficiently, and arrive at their destinations on time. This position is physically demanding and requires individuals who are comfortable performing repetitive tasks, working in various weather conditions, and handling heavy loads.

We provide comprehensive mentorship and training to help you succeed and advance your career within the aviation industry. This is a fantastic entry point into the airline industry with numerous opportunities for growth and progression.

Key Responsibilities:

Safe Loading and Unloading: Safely lift, load, dump, and transport luggage, mail, and freight to and from aircraft, ensuring proper handling techniques are followed at all times.

Aircraft Movement: Assist with timely connections by directing incoming and outgoing aircraft to and from gate positions.

Cargo Protection: Protect freight, items, and mail from damage, loss, and weather-related issues, maintaining the highest standards of care.

Ground Equipment Operation: Safely drive and operate ground equipment including tugs, belt loaders, and tow tractors in congested areas, adhering to all safety protocols.

Inventory Management: Work with baggage scanners and computer systems to ensure items are correctly routed to their intended destinations.

Safety Compliance: Practice safety-conscious behaviors in all operational processes and procedures, prioritizing the safety of yourself, teammates, and customers.

Weather Adaptation: Perform duties in various weather conditions including heat, rain, and snow, maintaining productivity and safety standards.

Work Schedule and Requirements:

Full-time position with 8-hour shifts

Shift times vary based on operational needs, ranging from early morning to evening hours

Work hours typically range from 20-40 hours per week depending on station requirements and flight schedules

Must be flexible and willing to work varying shifts, including weekends and holidays

Physical requirements include frequent bending, lifting, standing, and walking throughout the shift

Must be able to lift and move bags weighing up to 50-70 pounds repeatedly

What We're Looking For: Minimum Qualifications

To succeed in this role, you must meet the following minimum requirements:

Safety-First Mindset: Consistently prioritize the safety and security of yourself, others, and company assets.

Diversity and Inclusion: Embrace diverse people, thinking styles, and backgrounds.

Driver's License: Must possess a valid driver's license.

Language Skills: Proficiency in English, both written and verbal.

Education: Bachelor's degree preferred (or equivalent experience).

PPE Compliance: Must be willing to wear company-provided Personal Protective Equipment (PPE), including hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high-visibility safety clothing.

Physical Capability: Ability to perform physical tasks including bending, lifting, standing, and walking for extended periods.

Weather Tolerance: Ability to work outdoors in various weather conditions.

Preferred Qualifications

Previous experience in airport operations, logistics, or customer service roles

Familiarity with ground support equipment

Strong communication and interpersonal skills

Ability to work well under pressure in a fast-paced environment

Problem-solving skills and attention to detail

Why Join arenaflex? Comprehensive Benefits and Perks

At arenaflex, we believe in rewarding our team members for their dedication and hard work. We offer one of the most competitive benefits packages in the aviation industry:

Compensation and Financial Rewards:

Competitive Hourly Wage: $26 per hour with opportunities for overtime

Industry-Leading Profit Sharing: Participate in our profit-sharing program that rewards performance and company success

Performance Incentives: Additional earnings potential based on individual and team performance

401(k) Plan: Generous company contributions up to 9% to help you save for retirement

Time Off and Leave:

Paid Time Off: Comprehensive vacation, holidays, and personal time off

Maternity and Parental Leave: Generous leave options for growing families

Sick Leave: Paid sick leave to support your health and well-being

Health and Wellness Benefits:

Medical Coverage: Comprehensive medical insurance for you and your family

Dental Coverage: Full dental benefits including preventive care

Vision Coverage: Eye care benefits including exams and eyewear

Short/Long-Term Disability: Income protection in case of illness or injury

Life Insurance: Company-provided life insurance coverage

Employee Assistance Program: Confidential support for you and your family members, including mental health resources

Financial Wellness: Free financial education and planning resources

Comprehensive Wellness Programs: Resources supporting physical, emotional, social, and financial well-being

Family Support:

Fertility Support: Assistance for family planning

Surrogacy and Adoption Support: Financial assistance for growing families through adoption

Lactation Support: Resources for nursing mothers

Back-Up Care: Sponsored backup care for dependents

Family Care Programs: Support for families at all stages of life

Travel Privileges:

Flight Benefits: Domestic and international space-available flight privileges for employees and qualified dependents

Travel Discounts: Exclusive travel perks and discounts

Professional Development and Community:

Career Advancement: Mentorship programs to help you advance your career

Employee Resource Groups: Connect with colleagues who share common interests and promote inclusion

Community Service: Opportunities to participate in community service and sustainability initiatives

Recognition Programs: Rewards and recognition through our "Relentless Together" platform

Discounts: Access to over 500 discounts through Deltaperks, including car rentals, hotels, auto insurance, home insurance, pet insurance, legal services, and childcare

Career Growth Opportunities

At arenaflex, we believe in investing in our people and providing clear pathways for career advancement. As a Ramp Agent, you'll receive:

Comprehensive on-the-job training and mentorship from experienced supervisors

Exposure to various airport operations functions

Opportunities to develop specialized skills in ground operations

Potential pathways to supervisory and management roles

Cross-functional training opportunities within the airline industry

Access to internal job postings and advancement programs

Many of our current supervisors and managers started in entry-level positions and worked their way up through dedication and hard work. Your career trajectory at arenaflex is limited only by your ambition and commitment to excellence.

Work Environment and Culture

Working at arenaflex means becoming part of a team that values collaboration, diversity, and mutual respect. Our airports are fast-paced environments where teamwork and communication are essential. You'll work alongside passionate professionals who share your commitment to safety and customer service.

We foster an inclusive environment where every voice matters, and employee perspectives are valued. Our Business Resource Groups connect employees with shared interests, promoting inclusion and helping implement innovative ideas that improve our operations and workplace.

Ready to Take Flight? Apply Today!

If you're ready to join a team where your contributions make a real difference, where your hard work is recognized and rewarded, and where opportunities for growth abound, then arenaflex wants to hear from you!

This is more than just a job—it's a career destination where you can develop valuable skills, build lasting relationships, and take pride in being part of an industry that connects the world. We encourage candidates who are safety-conscious, adaptable, and committed to excellence to apply.

Position: Ramp Agent (Customer Service Agent)

Location: Grand Rapids, Michigan (GRR)

Employment Type: Full-Time

Work Hours: 8 hours per day (shifts vary)

Salary: $26/hour

Education: Bachelor's degree preferred

Don't miss this opportunity to launch your career with an industry leader. Apply now and become part of the arenaflex family! We look forward to welcoming you aboard.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Experienced Ramp Agent & Customer Service Specialist – Airport Operations (Grand Rapids, Michigan) | $26/Hour