**Experienced Pharmacy Technician - Customer Service Representative - Remote US**

At arenaflex, we're on a mission to revolutionize the way healthcare services are delivered, and we're looking for talented individuals like you to join our team. As a Pharmacy Technician - Customer Service Representative, you'll play a vital role in providing exceptional customer service to our members, providers, and other stakeholders. If you're passionate about delivering top-notch service, have a strong background in customer service, and are looking for a new challenge, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our members and clients. With a strong commitment to excellence, we strive to deliver exceptional service, quality, and value in everything we do. Our team is passionate about making a difference, and we're excited to have you join us on this journey.

• *Job Highlights**

• **Compensation:** A competitive salary, with a starting hourly range of $19-21.70
• **Location:** Remote, with assigned shifts varying from 7AM-8PM CT
• **Start Date:** Immediate openings available
• **Duration:** Temporary, 6-12 months
• **Benefits:** Opportunities for career growth, professional development, and a dynamic work environment

• *Job Summary**

As a Pharmacy Technician - Customer Service Representative, you'll be responsible for providing professional phone assistance to our members, providers, and other stakeholders through our criteria-based prior authorization process. You'll maintain complete, timely, and accurate documentation of all approvals and denials, and transfer all clinical questions and judgment calls to our pharmacists. If you're a detail-oriented, customer-focused individual with excellent communication skills, we want to hear from you!

• *Key Responsibilities**

• Provide professional phone assistance to members, providers, and other stakeholders through our criteria-based prior authorization process
• Maintain complete, timely, and accurate documentation of all approvals and denials
• Transfer all clinical questions and judgment calls to our pharmacists
• Respond to member and provider inquiries in a timely and professional manner
• Collaborate with our team to resolve issues and improve customer satisfaction
• Stay up-to-date on company policies, procedures, and regulatory requirements

• *Minimum Requirements**

• **Education:** Verifiable High School diploma or GED required
• **Experience:** Minimum 1 year experience in a customer service position with high-volume call center experience, preferably in healthcare, social services, or a similar service position
• **Certification:** Pharmacy Technician certification is preferred but not required at a State or National level

• *Preferred Qualifications**

• **Experience:** Previous experience in a pharmacy or healthcare setting
• **Skills:** Excellent communication, problem-solving, and time management skills
• **Certification:** Pharmacy Technician certification at a State or National level

• *Skills and Competencies**

• **Communication:** Excellent verbal and written communication skills
• **Problem-Solving:** Ability to analyze complex issues and provide effective solutions
• **Time Management:** Ability to prioritize tasks and manage time effectively
• **Teamwork:** Ability to work collaboratively with our team to achieve common goals
• **Adaptability:** Ability to adapt to changing priorities and deadlines

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• **On-the-job training:** We'll provide you with the training and support you need to succeed in your role
• **Professional development:** We'll help you develop the skills and knowledge you need to advance your career
• **Mentorship:** We'll pair you with a mentor who can provide guidance and support as you navigate your role
• **Career advancement:** We'll provide opportunities for career advancement and professional growth

• *Work Environment and Company Culture**

At arenaflex, we're committed to creating a dynamic and inclusive work environment that supports the well-being and success of our employees. We offer:

• **Flexible work arrangements:** We offer flexible work arrangements to support work-life balance
• **Collaborative team environment:** We're a team-oriented organization that values collaboration and open communication
• **Recognition and rewards:** We recognize and reward our employees for their hard work and contributions
• **Wellness programs:** We offer wellness programs to support the physical and mental health of our employees

• *Compensation, Perks, and Benefits**

At arenaflex, we offer a competitive salary, with a starting hourly range of $19-21.70. We also offer a range of benefits, including:

• **Health insurance:** We offer comprehensive health insurance to support the well-being of our employees
• **Retirement plan:** We offer a 401(k) retirement plan to support the financial security of our employees
• **Paid time off:** We offer paid time off to support work-life balance
• **Professional development opportunities:** We offer training and development opportunities to support the growth and development of our employees

• *Conclusion**

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Pharmacy Technician - Customer Service Representative at arenaflex, you'll have the opportunity to make a real difference in the lives of our members and clients. Apply now to join our team and start your career with us!