**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in arenaflex Pharmacies**

At arenaflex, we are committed to providing our customers with a distinctive and delightful experience that sets us apart from the rest. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient care and service in our pharmacies. If you are passionate about delivering outstanding customer experiences, have a keen eye for detail, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a leading healthcare company that is dedicated to improving the lives of our customers and patients. Our pharmacies are at the heart of our business, and we are committed to providing our customers with the highest level of service and care. We believe in creating a positive and supportive work environment that encourages our team members to grow and develop their skills.

• *Key Responsibilities**

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store)
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

• *Essential Qualifications**

• High school diploma or equivalent required
• PTCB certification through the designated PTCB training program and/or state required certification/registration
• Ability to work in a fast-paced environment and provide excellent customer service
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Availability to work a variety of shifts, including evenings and weekends

• *Preferred Qualifications**

• Previous experience in a pharmacy or retail environment
• Knowledge of pharmacy systems and procedures
• Ability to learn and operate pharmacy equipment
• Basic computer skills and knowledge of Microsoft Office
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

• *Skills and Competencies**

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Basic computer skills and knowledge of Microsoft Office
• Ability to learn and operate pharmacy equipment
• Strong problem-solving and analytical skills

• *Career Growth Opportunities and Learning Benefits**

• Opportunities for career growth and advancement within the company
• Comprehensive training program to develop skills and knowledge in pharmacy operations and customer service
• Ongoing education and training to stay up-to-date with the latest developments in pharmacy and healthcare
• Collaborative and supportive work environment that encourages teamwork and open communication
• Competitive compensation and benefits package

• *Work Environment and Company Culture**

• arenaflex is committed to creating a positive and supportive work environment that encourages our team members to grow and develop their skills
• Our pharmacies are at the heart of our business, and we are committed to providing our customers with the highest level of service and care
• We believe in creating a culture of excellence, innovation, and teamwork that inspires our team members to deliver exceptional results
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

• *Compensation, Perks, and Benefits**

• Competitive compensation package, including hourly wage and benefits
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and advancement within the company
• Ongoing education and training to stay up-to-date with the latest developments in pharmacy and healthcare
• Collaborative and supportive work environment that encourages teamwork and open communication

• *Conclusion**

If you are passionate about delivering exceptional customer experiences, have a keen eye for detail, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient care and service in our pharmacies. We look forward to hearing from you and exploring how you can contribute to our team's success.