**Entry-Level Customer Support Specialist – Aviation Industry Expertise**

At arenaflex, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity, and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful, and inclusive, with great opportunity for professional growth. Find your future with us.

• *About arenaflex**

arenaflex is a leading innovator in the aviation industry, dedicated to delivering exceptional products and services that exceed customer expectations. Our team of experts is passionate about making a difference in the world, and we're looking for talented individuals to join our mission. As a Customer Support Specialist, you'll play a critical role in ensuring our customers receive the best possible experience, from initial contact to resolution.

• *Job Summary**

arenaflex is seeking an Entry-Level Customer Support Specialist to join our team in Dallas, TX. As a key member of our Customer Support team, you'll be responsible for providing exceptional support to our customers, resolving issues, and ensuring their satisfaction. This is an exciting opportunity to join a dynamic team and contribute to the success of arenaflex.

• *Responsibilities**

• Retrieve, research, and resolve specific customer emails and Service Requests in a timely and professional manner
• Prepare and ship customer orders for publications needed in physical format (i.e., USB, CD, Paper)
• Advise customers regarding order status, changes, or improvements of orders and follow up with customers on issues related to their accounts
• Manage multiple orders and research lists for specific customers
• Research and analyze data to identify trends/issues regarding specific customers
• Support Piper Aircraft on Ground (AOG) activity
• Support Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations
• Customer Care responsibilities assist with the processing of returns and all credits/debit memo generating, price discrepancies, freight credits, over shipments, and short shipments, etc.
• Process material returned from customers
• Handle discrepancies/Requests sent by customers directly, which is managed out of Sales Force Service Cloud or Phone Queue
• Handle all discrepancies/requests throughout from start, including performing thorough investigation, communicating or following up with various related parties (internal and external), finding out root causes of problems, and then adopting corrective actions to closure of respective issues with solutions provided to customers

• *Work Environment and Culture**

• This position is hybrid, with a mix of remote and on-site work. The selected candidate will be required to perform some work onsite at one of the listed location options.
• arenaflex is a dynamic and inclusive workplace, committed to fostering a culture of respect, empathy, and collaboration.
• Our team is passionate about making a difference in the world, and we're looking for talented individuals who share our values.

• *Qualifications and Requirements**

• 1+ years of experience in customer support or customer service
• 1+ years of experience with Supply Chain processes
• 1+ years of experience with SAP or similar ERP system
• Ability to work flexible hours, overtime, and occasional weekends when necessary
• Ability to handle high-pressure situations
• Experience with Excel, Access, or other database management
• Proficient in Microsoft Office Tools
• 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred
• Bachelor's degree or higher
• Experience performing data analysis and troubleshooting
• Experience with ERP reporting systems (i.e., Spotfire)

• *Career Growth Opportunities and Learning Benefits**

• arenaflex is committed to providing opportunities for professional growth and development, including training, mentorship, and career advancement.
• Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation.
• arenaflex offers a range of benefits, including competitive base pay, variable compensation opportunities, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work.

• *Compensation and Benefits**

• Summary pay range: $68,000 - $92,000
• arenaflex offers a comprehensive Total Rewards package, including competitive base pay and variable compensation opportunities.
• Eligible employees can enroll in a variety of benefit programs, including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

• *How to Apply**

If you're passionate about making a difference in the world and want to join a dynamic team, apply now! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

• *Note**

arenaflex is a Drug-Free Workplace. Post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies. Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense. This position is first shift, and the specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.