**Experienced Part-Time Customer Service Coordinator – Airport Operations**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex's dynamic team as a Part-Time Customer Service Coordinator at the Baltimore/Washington International Airport. As a key member of our airport operations team, you will play a vital role in ensuring the smooth and efficient handling of customer interactions, while upholding arenaflex's high standards of service excellence.

• *Why Join arenaflex?**

At arenaflex, we are committed to providing our customers with an unparalleled travel experience. As a Part-Time Customer Service Coordinator, you will be part of a diverse and inclusive team that values innovation, teamwork, and customer satisfaction. Our employees enjoy a range of benefits, including competitive pay, comprehensive health insurance, and opportunities for career growth and development.

• *Key Responsibilities:**

• Promote and sell air travel to the traveling public or freight forwarders, providing exceptional customer service and resolving any issues that may arise.
• Assist with passenger check-in and cargo acceptance, ensuring that all procedures are followed accurately and efficiently.
• Interpret government rules and requirements for domestic and international travel or cargo shipments, providing clear guidance to customers and colleagues alike.
• Meet and dispatch aircraft within established times, ensuring that flights depart and arrive on schedule.
• Provide assistance to distressed passengers and customers, responding promptly and professionally to their needs.
• Protect company property and revenue, maintaining a safe and secure environment for all customers and employees.
• Possess the physical ability and dexterity to use motor skills to perform various job-related tasks, including driving and operating air stairs.
• Use organizational skills to perform multiple tasks within a limited time period, prioritizing tasks and managing time effectively.
• Be self-motivated and require minimal supervision, taking initiative to resolve issues and improve processes.
• Respond and assist during security and emergency situations, providing critical support to customers and colleagues.
• Follow internal and external policies and procedures, ensuring compliance with all relevant regulations and guidelines.
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees.
• May be required to perform Passenger Operation Control functions, including air to ground communication as well as Tower functions.

• *Essential and Preferred Qualifications:**

• **Minimum Qualifications:**
+ High school diploma or GED+ Read, write, fluently speak and understand the English language+ Bilingual language skills required in some locations+ Applicable valid driver's license as required by local authorities+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable+ Ability to work irregular and/or extended hours, including weekends and holidays+ Must report to work on a regular and timely basis
• **Preferred Qualifications:**
+ Previous experience in customer service or a related field+ Knowledge of government rules and regulations related to air travel and cargo shipments+ Familiarity with airport operations and procedures+ Strong communication and interpersonal skills+ Ability to work effectively in a team environment

• *Skills and Competencies:**

• Excellent customer service skills, with the ability to resolve issues and provide solutions in a professional and courteous manner.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
• Strong organizational skills, with the ability to perform multiple tasks within a limited time period.
• Self-motivated and require minimal supervision, taking initiative to resolve issues and improve processes.
• Ability to work irregular and/or extended hours, including weekends and holidays.
• Familiarity with airport operations and procedures, including government rules and regulations related to air travel and cargo shipments.

• *Career Growth Opportunities and Learning Benefits:**

• arenaflex offers a range of training and development programs to help you grow and advance your career.
• Opportunities for career advancement and professional growth, with a focus on promoting from within.
• Access to a range of learning resources, including online training programs, workshops, and conferences.
• Mentorship and coaching from experienced colleagues and management.

• *Work Environment and Company Culture:**

• arenaflex is committed to providing a safe and inclusive work environment, with a focus on diversity, equity, and inclusion.
• Our airport operations team is a dynamic and diverse group of individuals who share a passion for delivering exceptional customer service.
• We value teamwork, innovation, and customer satisfaction, with a focus on continuous improvement and excellence.
• arenaflex offers a range of benefits and perks, including competitive pay, comprehensive health insurance, and opportunities for career growth and development.

• *Compensation, Perks, and Benefits:**

• Starting pay: $22.64 per hour
• Comprehensive health insurance, including medical, dental, and vision benefits
• Opportunities for career growth and development, with a focus on promoting from within
• Access to a range of learning resources, including online training programs, workshops, and conferences
• Mentorship and coaching from experienced colleagues and management
• Competitive pay and benefits package
• Opportunities for advancement and professional growth

• *Conclusion:**

If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join arenaflex's dynamic team as a Part-Time Customer Service Coordinator at the Baltimore/Washington International Airport. With a focus on teamwork, innovation, and customer satisfaction, we offer a range of benefits and perks, including competitive pay, comprehensive health insurance, and opportunities for career growth and development. Apply today and take the first step towards a rewarding and challenging career with arenaflex!