**Experienced Medical Claims Customer Service Representative - Remote | WFH Opportunity at arenaflex**

At arenaflex, we're revolutionizing the healthcare industry by harnessing the power of data-driven insights, AI, and predictive analytics to make high-quality healthcare more accessible and affordable for all. Our mission is to empower healthcare providers to deliver exceptional patient care, while prioritizing outcomes and value for every individual. As a key player in our team, you'll be part of a dynamic, physician-led organization that's committed to fostering stronger connections between patients and providers.

• *Your Role in arenaflex's Success**

As a Customer Service Representative, you'll play a vital role in ensuring timely and effective responses to client and member calls. Your expertise will be instrumental in solving problems, working collaboratively, and meeting quality standards. You'll provide courteous and professional service while handling various tasks and projects, including mailing assistance. Your dedication to delivering exceptional customer experiences will be the driving force behind arenaflex's continued success.

• *Key Responsibilities:**

• Handle client and member calls with accuracy and follow-through, ensuring seamless communication and resolution of issues.
• Deliver outstanding customer service, addressing inquiries related to claims payment, status, and coverage information with empathy and professionalism.
• Interpret client health plan protocols, providing clear and concise explanations to clients and members.
• Assist with claims processing tasks, including reports and workflow queues, to ensure efficient and accurate processing.
• Document calls accurately and maintain high professionalism, adhering to arenaflex's quality standards.
• Return incoming calls and perform additional duties as assigned, demonstrating flexibility and adaptability.

• *What You'll Need to Succeed:**

• 1 to 3 years of customer service experience in healthcare, with a strong understanding of healthcare claims processing and regulations.
• Knowledge of healthcare claims processing, including experience with BCBS HMOI or other insurance plans.
• Background in healthcare or health insurance, with a passion for delivering exceptional customer experiences.
• Proficiency in Microsoft Office and multiple systems, with excellent verbal and written communication skills.
• Availability for an 8-hour shift between 8 AM and 6 PM Central Time, with flexibility to adapt to changing priorities.

• *What We'd Love to See:**

• Experience with HMO Managed Care and Medicare Advantage, with a deep understanding of the complexities of these programs.
• Additional skills in areas such as data analysis, process improvement, or project management, which can be leveraged to drive arenaflex's continued growth and success.

• *Benefits of Joining arenaflex:**

• **Work from Home:** Enjoy the flexibility of a fully remote position, reducing commute time and allowing you to focus on your professional and personal goals.
• **Health Coverage:** Comprehensive Medical, Dental, and Vision plans to keep you and your family well-covered.
• **Retirement Planning:** Our 401(k) plan includes a 3% employer match on your 6% contribution, helping you build a secure financial future.
• **Peace of Mind:** Life and Disability insurance, with optional additional coverage for you and your loved ones.
• **Support During Tough Times:** Access our Employee Assistance Program (EAP) for extra support and guidance.
• **Flexible Time Off:** Tailored PTO to help you achieve work-life balance and meet personal goals.
• **Paid Parental Leave:** Time off to support you when welcoming a new family member.
• **Professional Growth:** Resources and opportunities dedicated to your career development, helping you grow and thrive in your role.

• *Compensation:**

The base pay range for this role is between $18.45 and $20.50 per hour, paid bi-weekly. Final pay rates are based on factors such as skill set, relevant experience, education, location, and certifications.

• *Equal Opportunity Employment:**

arenaflex is committed to diversity, inclusion, and belonging. We are an equal opportunity employer and make employment decisions without regard to race, religion, color, age, sex, sexual orientation, gender identity, national origin, citizenship, marital status, familial status, disability, military or veteran status, pregnancy, or any other protected status. We ensure fair treatment in all aspects of employment.

• *Security Policies:**

This role involves adhering to all security policies and procedures to protect all PHI and intellectual properties. Specific responsibilities for security-related roles will be defined by the hiring manager.

• *Employment Type:**

Full-Time

If you're passionate about delivering exceptional customer experiences and are committed to making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity at arenaflex.