**Experienced Learning and Development Manager – Data Entry and Customer Service Training**

At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that's where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming.

We're seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew.

• *About arenaflex**

arenaflex is a global entertainment company that produces and distributes content to millions of subscribers worldwide. We're committed to providing an exceptional customer experience, and our CS team plays a critical role in achieving this goal. Our L&D team is responsible for designing and delivering training programs that equip our customer service representatives with the skills and knowledge they need to provide world-class service.

• *Key Responsibilities**

• Program management: Outline, document, and preserve the scope of all local L&D tasks. Create, music, and preserve task plans.
• Learning content material development / educational layout: Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills.
• Facilitation: Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer packages for name center running shoes.
• Dealer management and dating constructing: Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise.
• Stakeholder management: Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew.

• *Essential Qualifications**

• 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.
• Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
• Experience creating learning's, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
• Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
• Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.

• *Preferred Qualifications**

• Experience working in a pass-cultural global environment is a plus.
• Revel in content/ know-how management is a plus.
• Revel in designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
• Enjoy with innovative facilitation gear is a plus.

• *Work Environment and Company Culture**

• We're a dynamic and fast-paced organization that values innovation, creativity, and collaboration.
• Our L&D team is a close-knit group of professionals who are passionate about designing and delivering training programs that make a real difference in our customers' lives.
• We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

• *Compensation and Benefits**

• Competitive salary: $30/hour
• Benefits package: includes health insurance, retirement plan, and paid time off
• Opportunities for career growth and professional development

• *How to Apply**

If you're a motivated and experienced learning and development professional who is passionate about designing and delivering training programs that make a real difference in our customers' lives, we encourage you to apply for this exciting opportunity. Please submit your application today.