**Experienced Healthcare Customer Service Expert - Phone Intake Specialist at arenaflex**

• *Join arenaflex's dynamic team as a Healthcare Customer Service Expert - Phone Intake Specialist and be part of a mission-driven organization that prioritizes patient care and satisfaction.**

As a leading provider of innovative healthcare solutions, arenaflex is committed to delivering exceptional patient experiences through its cutting-edge technology and compassionate customer service. We are seeking a highly skilled and empathetic Healthcare Customer Service Expert - Phone Intake Specialist to join our remote team and play a vital role in driving patient satisfaction and loyalty.

• *About arenaflex**

arenaflex is a forward-thinking healthcare company that has revolutionized the way patients receive care. Our commitment to innovation, quality, and patient-centered care has earned us a reputation as a trusted partner in the healthcare industry. With a strong focus on employee development and well-being, we offer a dynamic and supportive work environment that fosters growth, creativity, and collaboration.

• *Job Summary**

As a Healthcare Customer Service Expert - Phone Intake Specialist, you will be the first point of contact for patients seeking home healthcare services. You will work in a high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and entering it into our CareCentrix portal
• Providing exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner
• Meeting or exceeding individual performance goals in areas such as call quality, attendance, adherence, and other contact center objectives
• Collaborating with cross-functional teams to ensure seamless patient care and satisfaction

• *Responsibilities**

• Provide exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner
• Collect clinical and demographic information from patients and enter it into our CareCentrix portal
• Meet or exceed individual performance goals in areas such as call quality, attendance, adherence, and other contact center objectives
• Collaborate with cross-functional teams to ensure seamless patient care and satisfaction
• Develop and maintain a thorough understanding of arenaflex's products and services, as well as relevant healthcare industry trends and regulations
• Participate in ongoing training and development to enhance skills and knowledge
• Contribute to a positive and supportive team environment, promoting a culture of empathy, respect, and open communication

• *Qualifications**

• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams

• *Internet Requirements**

• Speeds: 2mb/10mb upload and 10mb/25mb download or higher
• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

• *What We Offer**

• Competitive starting pay of $17.50/hour + monthly incentive bonus opportunity
• Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

• *CareCentrix maintains a drug-free workplace**

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

• *Ready to Apply?**

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.