**Experienced Health & Benefits Customer Service Representative / Support Specialist – Remote Opportunity**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a forward-thinking organization dedicated to simplifying the health and wealth journey for individuals and businesses alike. As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you will play a vital role in supporting our customers' journey through the healthcare reimbursement system, providing valuable insights, education, and direction to ensure seamless navigation of our online tools and services.

• *About arenaflex**

arenaflex is a people-centric organization that is obsessed with delivering exceptional results through an unwavering commitment to integrity. We believe in empowering our employees to drive results, foster a culture of innovation, and prioritize the well-being of our customers, employees, and communities. As a member of our team, you will be part of a community that is passionate about making a difference and relentlessly pursuing better outcomes for all.

• *Job Summary & Responsibilities**

As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you will report to the Member Services Supervisor in the CBD Member Services department. This role is responsible for providing high-quality, customer-focused telephonic service, using knowledge of procedures and systems to meet and/or exceed member satisfaction. Your key responsibilities will include:

• Providing valuable insights, education, and direction to customers to support easy navigation of our online tools and services
• Resolving issues without management intervention to remove barriers for customers
• Consulting with customers to support their healthcare reimbursement needs
• Protecting sensitive customer information with discretion
• Prioritizing effectively to meet customer service goals and deadlines
• Performing other duties as assigned

• *Requirements**

To succeed in this role, you will need to possess:

• 1-3 years of experience in Customer Service, with prior call center experience preferred
• No degree required, but a basic understanding of medical/reimbursement terminology is preferred
• Strong computer knowledge and skills, with the ability to learn new systems
• Ability to learn, memorize, and retain information
• Basic problem-solving skills, with the ability to de-escalate and handle customer issues without utilizing a supervisor
• Excellent oral and written communication skills
• Ability to work hours of 10:30 am-7:00 pm CST, with some Saturdays TBD (subject to change due to business needs)
• Prolonged periods of sitting at a desk and working on a computer
• Occasionally lifting items up to 25 pounds
• Ability to work overtime

• *Preferred Qualifications**

• Experience working in a fast-paced environment
• Ability to adapt to changing priorities and deadlines
• Strong analytical skills, with the ability to analyze customer issues and provide effective solutions
• Basic understanding of medical/reimbursement terminology
• Ability to work independently, with minimal supervision

• *Compensation & Benefits**

The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including:

• Healthcare
• 401K savings plan
• Company holidays
• Paid time off
• Parental leave
• Employee assistance program

• *Training & Development**

As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you will undergo comprehensive training to ensure your success in this role. Our training program includes:

• Initial call skills training
• Cross-training to other skills on a later date
• Product exam at the end of training, with a passing score of 85% required to continue in the role
• Ongoing training and development opportunities to support your growth and success

• *Work Environment**

As a remote employee, you will work from the comfort of your own home, with a quiet, distraction-free work environment. You will need to meet the following internet speed requirements:

• Upload Speed: >20 Mbps
• Download Speed: >100 Mbps
• Must be able to hardwire an ethernet cable to your internet modem/router

• *How to Apply**

If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Your Future Starts Here**

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now to join arenaflex and start your journey towards a rewarding and challenging career.