**Experienced Healthcare Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we are dedicated to delivering exceptional healthcare services to our members, and we are seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our remote team. As a key member of our customer service team, you will play a vital role in providing top-notch support to our Medicare Advantage plan members, ensuring their needs are met, and their concerns are addressed with empathy and professionalism.

• *About arenaflex**

arenaflex is a leading professional services company that helps our clients modernize technology, reinvent processes, and transform experiences. With a strong presence in the healthcare industry, we are committed to delivering innovative solutions that improve the lives of our members. Our remote office provides a state-of-the-art and comfortable workspace, equipped with the latest technology and tools to support your success.

• *Responsibilities**

As a Healthcare Customer Service Representative at arenaflex, you will be responsible for:

• Providing exceptional customer service to members of our Medicare Advantage plan, responding to their inquiries, and resolving their concerns in a timely and professional manner.
• Demonstrating a strong dedication to showing empathy and using active listening skills to hear members and their concerns.
• Documenting calls accurately to reflect each interaction with the members, ensuring that all relevant information is captured and recorded.
• Meeting and exceeding contact center targets for call management, quality, and adherence to schedule.
• Managing all calls with professionalism and escalating calls when necessary to the next level.

• *Operational Hours**

Our operational hours are Monday through Friday, 8am-8pm EST, with varying shifts available within these hours. During open enrollment, our operation hours will change to include weekends as part of the work shift.

• *Qualifications**

To be successful in this role, you will need:

• 1-2 years of experience in health insurance, Medicare, or Medicaid customer service.
• 1 year of customer service experience in a call center environment, with a strong understanding of QNXT.
• Member Service knowledge, HIPAA, Claims, and Provider Services knowledge.
• A High School graduate or GED, with a 2-4 year undergraduate degree or certificate being a plus.
• Excellent written and oral communication skills.
• Experience in using dual monitors, multiple applications, and phone simultaneously, with strong keyboard skills and the ability to enter data with accuracy.

• *Essential Skills and Competencies**

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills, with the ability to build rapport with members and colleagues.
• Excellent problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• A strong commitment to customer service, with a focus on delivering exceptional experiences and resolving member concerns.
• A strong understanding of healthcare policies, procedures, and regulations, with the ability to apply this knowledge in a fast-paced call center environment.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we are committed to supporting the growth and development of our employees. As a Healthcare Customer Service Representative, you will have access to:

• Ongoing training and development opportunities, including coaching, mentoring, and certification programs.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
• A dynamic and supportive work environment, with opportunities to collaborate with colleagues and contribute to the success of our organization.
• A competitive hourly rate, ranging from $18.00 to $20.00 per hour, depending on experience and qualifications.

• *Work Environment and Company Culture**

Our remote office provides a comfortable and productive workspace, equipped with the latest technology and tools to support your success. As a member of our team, you will be part of a dynamic and supportive culture, with a strong focus on collaboration, innovation, and customer service.

• *Compensation, Perks, and Benefits**

arenaflex offers a comprehensive benefits package, including:

• A competitive hourly rate, ranging from $18.00 to $20.00 per hour, depending on experience and qualifications.
• A discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.

• *How to Apply**

If you believe you have what it takes to succeed as a Healthcare Customer Service Representative at arenaflex, please submit your application without delay. We are keen to hear from talented candidates like you.

• *Application Deadline**

Applications will be accepted until January 18, 2025. Don't miss this opportunity to join our team and make a difference in the lives of our members. Apply today!