Experienced Full Stack Product Manager – Customer Loyalty (Remote) at arenaflex

Join arenaflex, a forward-thinking organization that's revolutionizing the way businesses interact with their customers, as a seasoned Product Manager for Customer Loyalty. As a key member of our team, you'll play a pivotal role in driving sales, improving efficiency, and enhancing customer satisfaction through the development of innovative products. With a focus on delivering business value, you'll work closely with cross-functional teams to create exceptional customer experiences that set arenaflex apart from the competition.

• *About arenaflex**

arenaflex is a dynamic and rapidly growing company that's dedicated to empowering businesses to build lasting relationships with their customers. Our mission is to provide cutting-edge solutions that drive customer loyalty, retention, and growth. With a strong emphasis on innovation, collaboration, and customer-centricity, we're committed to creating a workplace culture that fosters creativity, inclusivity, and professional growth.

• *Key Responsibilities**

As a Product Manager for Customer Loyalty at arenaflex, you'll be responsible for delivering business value through the development of high-quality products that meet the evolving needs of our customers. Your key responsibilities will include:

• **Strategy & Planning (40%):**
+ Gain a deep understanding of customer and associate needs, both existing and potential, to inform product development.+ Translate business goals and end-user needs into product strategy, communicating direction and priorities to the development team and other stakeholders.+ Identify goals, metrics, and analytics to determine product value, making recommendations and refinements to the product backlog based on learnings.+ Conduct end-user research to help identify user stories and determine Minimum Viable Product (MVP).+ Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities.+ Monitor research and the competitive landscape to recommend the best solutions and ensure products remain or become best-in-class.+ Evaluate research and market analysis on industry innovations and technology platforms to recommend the best possible solution.
• **Delivery & Execution (30%):**
+ Ensure product alignment with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and enhance customer satisfaction.+ Document, review, and ensure that all quality and change control standards are met.+ Formulate, test, and refine assumptions and hypotheses through user research and testing.+ Create, prioritize, and accept user stories, incorporating them into release planning.+ Make product decisions that drive value on a daily basis.+ Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements.+ Participate in standups, iteration planning sessions, product demos, and retrospectives.+ Condense complex technical concepts into non-technical language for stakeholders.
• **People (30%):**
+ Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments.+ Act as a proponent of modern software development practices.+ Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert.+ Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.+ Manage cross-functional team and stakeholder expectations to execute on product strategy, providing education to requestors to determine prioritization based on tangible benefits and/or user experience.+ Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action.

• *Requirements**

To succeed in this role, you'll need:

• **Minimum Qualifications:**
+ Must be eighteen years of age or older.+ Must be legally permitted to work in the United States.
• **Preferred Qualifications:**
+ 1-3 years of relevant work experience.+ Experience working as a Product Manager in a modern software development-based enterprise environment.+ Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment.+ Experience working in a fast-paced, fluid environment where priorities shift on a regular basis.+ Experience communicating with and influencing functional and technical team members at all levels in the organization.+ Experience working as part of a collaborative, cross-functional, modern software design and development team.+ Experience creating, prioritizing, and accepting user stories.+ Experience conducting user research and testing to understand needs.+ Experience identifying goals, metrics, and analytics to measure product value.+ Experience conducting competitive research and analysis.
• **Minimum Education:**
+ The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
• **Preferred Education:**
+ No additional education.
• **Minimum Years of Work Experience:**
+ 1.
• **Preferred Years of Work Experience:**
+ No additional years of experience.
• **Minimum Leadership Experience:**
+ None.
• **Preferred Leadership Experience:**
+ None.
• **Certifications:**
+ None.

• *Competencies**

To excel in this role, you'll need to demonstrate the following competencies:

• **Business Insight:** Applying knowledge of business and the marketplace to advance the organization's goals.
• **Collaborates:** Building partnerships and working collaboratively with others to meet shared objectives.
• **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• **Cultivates Innovation:** Creating new and better ways for the organization to be successful.
• **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions.
• **Drives Results:** Consistently achieving results, even under tough circumstances.
• **Interpersonal Savvy:** Relating openly and comfortably with diverse groups of people.
• **Manages Ambiguity:** Operating effectively, even when things are not certain or the way forward is not clear.
• **Nimble Learning:** Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• **Organizational Savvy:** Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• **Situational Adaptability:** Adapting approach and demeanor in real time to match the shifting demands of different situations.
• **Empathy:** Understanding the needs of multiple stakeholders and being responsive in meeting their needs with the most optimal resolution.
• **Plans and Aligns:** Planning and prioritizing work to meet commitments aligned with organizational goals.

• *What We Offer**

As a Product Manager for Customer Loyalty at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. You'll also be part of a dynamic and collaborative team that's passionate about delivering exceptional customer experiences.

• *How to Apply**

If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!