Experienced Remote Scheduler/Customer Services Representative – Plumbing and Heating Business

At arenaflex, we're on a mission to provide exceptional customer service and support to our clients in the plumbing and heating industry. We're seeking a highly skilled and organized Remote Scheduler/Customer Services Representative to join our team in Newark, Notts, and surrounding areas. As a key member of our team, you'll be responsible for scheduling engineer visits, interacting with customers, and providing top-notch support to ensure our clients receive the best possible service.

• *About arenaflex**

arenaflex is a leading provider of plumbing and heating services in Newark, Notts, and surrounding areas. We're committed to delivering exceptional customer service, quality workmanship, and a personal touch that sets us apart from the competition. Our team is passionate about what we do, and we're looking for like-minded individuals to join our friendly and dynamic team.

• *Job Overview**

We're seeking a highly organized and customer-focused Remote Scheduler/Customer Services Representative to join our team. As a key member of our team, you'll be responsible for:

• Communicating with customers via phone, email, and chat to assist with inquiries and resolve issues
• Analyzing customer needs and booking engineer visits accordingly
• Performing data entry tasks accurately and efficiently
• Upholding phone etiquette standards when interacting with customers
• Creating invoices/quotes and updating all customer notes accordingly
• Ordering parts for return visits when required
• Other office duties as required
• Working full-time if and when needed to cover other staff holidays and sickness

• *Key Responsibilities**

• Scheduling engineer visits and prioritizing customer visits to ensure the vulnerable/elderly and emergency appointments are dealt with promptly
• Communicating with customers to resolve issues and provide solutions
• Performing data entry tasks accurately and efficiently
• Creating invoices/quotes and updating all customer notes accordingly
• Ordering parts for return visits when required
• Providing exceptional customer service and support to our clients
• Working collaboratively with the team to achieve our goals and objectives

• *Requirements**

• Excellent communication and organizational skills
• Proficient in data entry and able to work with various software applications
• Ability to analyze customer needs and provide appropriate solutions
• Knowledge of Sales Ledger/Word/Excel desirable but not essential as training will be provided
• Ability to prioritize workload and work under pressure
• GCSE or equivalent (preferred)
• Customer service experience: 1 year (preferred)
• Driving license (preferred)

• *Essential Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work accurately and efficiently with data entry tasks
• Proficient in using various software applications
• Ability to analyze customer needs and provide solutions
• Knowledge of Sales Ledger/Word/Excel desirable but not essential
• Ability to prioritize workload and work under pressure
• Strong problem-solving skills
• Ability to work collaboratively with the team

• *Preferred Qualifications**

• Experience in a customer-facing role
• Knowledge of the plumbing and heating industry
• Experience working with CRM software
• Ability to work in a fast-paced environment

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to supporting our employees' career growth and development. We offer:

• Opportunities for professional development and training
• A supportive and collaborative work environment
• A competitive salary and benefits package
• A chance to work with a dynamic and growing company
• A flexible and remote working arrangement

• *Work Environment and Company Culture**

We're proud of our company culture and work environment, which is built on:

• A commitment to exceptional customer service
• A passion for delivering quality workmanship
• A focus on teamwork and collaboration
• A supportive and inclusive work environment
• A commitment to ongoing learning and development

• *Compensation, Perks, and Benefits**

We offer a competitive salary and benefits package, including:

• A competitive salary: £900.00-£1,000.00 per month
• A comprehensive benefits package, including health insurance and pension scheme
• A flexible and remote working arrangement
• Opportunities for professional development and training
• A supportive and collaborative work environment

• *How to Apply**

If you're a highly organized and customer-focused individual with a passion for delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Conclusion**

At arenaflex, we're committed to delivering exceptional customer service and support to our clients in the plumbing and heating industry. We're seeking a highly skilled and organized Remote Scheduler/Customer Services Representative to join our team in Newark, Notts, and surrounding areas. If you're a motivated and customer-focused individual with a passion for delivering exceptional customer service, we'd love to hear from you. Apply today and join our dynamic and growing team!