**Experienced Full Stack Customer Technology Consultant – Web & Cloud Application Development**

• *Join arenaflex, a leader in the third-party logistics industry, and embark on a rewarding career as a Customer Technology Consultant.**

At arenaflex, we're committed to delivering innovative solutions that optimize logistics processes, implement cutting-edge technology, and drive continuous improvement. As a Customer Technology Consultant, you'll play a vital role in managing and technical services supporting customers across our business units. With a strong focus on customer relations, service delivery, and performance, you'll be responsible for overseeing various customer programs, projects, and support activities.

• *About arenaflex**

arenaflex, a subsidiary of arenaflex Corp., is a leader in the third-party logistics industry, offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, arenaflex takes a consultative approach to optimize logistics processes, implement innovative technology, and drive continuous improvement. By leveraging best practices and the world-renowned arenaflex network, we deliver leading solutions that provide flexibility, enable scalability, and improve cost-effectiveness for customers.

• *Our Culture**

At arenaflex, we value our employees and strive to create a positive work environment that fosters growth, innovation, and collaboration. Our strong brand is consistently ranked among the world's most admired and trusted employers, and our top-notch leadership team is dedicated to growing and developing your career. We encourage an open mind for new ideas and creative methods, and our strong compensation and benefits package, including health, vision, dental, 401k with a strong match, and much more, reflects our commitment to your well-being.

• *Key Responsibilities**

As a Customer Technology Consultant, you'll be responsible for:

• Overseeing various customer programs, customer relations, projects, and support activities
• Effectively partnering with and building solid relations with internal and external customers, corporate IT team members, and other business partners
• Providing direction to onsite and remote IT teams that are part of a matrix organization
• Managing and acting as single point of contact for all phases of software development, production support, and systematic reporting, including planning, analyzing, and assisting in the design of application enhancements, reports, and tools for internal operations and the external customer
• Monitoring all production support processes and activities, including defect identification and resolution, transactional integrity, and service levels
• Reviewing and monitoring all systematic reporting tools relating to summary and detailed billing claims activities, including initial submission, defect resolution, and re-submission events
• Maintaining comprehensive action item logs and IT metrics package to ensure continuous improvement activities
• Working closely with the business owner as a subject matter expert on system capabilities, interfaces, and customer touch points
• Interfacing with the customer and the project management team regarding user needs to promote an environment of user cooperation and satisfaction
• Analyzing, interpreting, and summarizing data in preparation of statistical and analytical reports, gathering and maintaining all production and quality audit tracking
• Scheduling and acting as primary facilitator for weekly or as required IT meetings, providing and maintaining products for status, issues, and risks related to program activities
• Taking an active role in strategic planning activities related to the program
• Following corporate vision, mission, and values in daily activities, following the highest ethical standards in all activities undertaken
• Keeping current on supply chain technologies, capabilities, and trends

• *You Might Be a Great Fit If...**

• You have a Bachelor's Degree or equivalent in Computer Science, Information Systems, or a related field, and 6-8 years of relevant experience
• You're an outgoing, action-oriented self-starter who enjoys a fast-paced dynamic environment
• You have knowledge of Microsoft Applications: Word, Excel, PowerPoint, and Project
• You have a working knowledge of Supply chain Systems, specifically middleware applications, client-server applications, versioning software such as CVS, TOAD, and other tools
• You have strong business knowledge and understanding in the following areas: Supply Chain applications such as Order Management, Inventory, Manufacturing Execution, or Warehouse Management
• You have excellent Communication Skills with a high degree of verbal and written proficiency, both technical and operational
• You use and support structured processes and techniques
• You have technical services knowledge and understanding for computing devices in the following areas: New Product Introduction, testing/diagnostics, software/BIOS installation and configuration
• You have extensive systems integration experience with transactional interfaces
• You have knowledge of reporting services/applications such as TibCo, Spotfire, and Oracle BI
• You have knowledge and experience in a SSAE-16/SSAE18 SOC and IT General Controls
• You have knowledge of enterprise hardware platforms such as LINUX, Windows, Oracle relational databases
• You have Manhattan WMS knowledge (preferred)

• *Physical/Cognitive Requirements**

• With or without accommodation:
+ Ability to follow policies and procedures+ Ability to read, write, and interpret information+ Ability to add, subtract, multiply, and divide+ Ability to use hands to manipulate, handle, or feel+ Ability to sit/walk/stand for up to 8 hours per day+ Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus

• *Compensation and Benefits**

• This position pays $73,235.00 - $138,959.00 depending upon experience
• arenaflex offers a comprehensive benefits package, including health, dental, and vision care coverage, retirement savings, vacation pay, holiday pay, sick time, and life insurance to eligible employees

• *Equal Opportunity Employer**

arenaflex, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

• *Reasonable Accommodation**

The arenaflex Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].

• *Apply Now**

Join arenaflex and embark on a rewarding career as a Customer Technology Consultant. Apply now and take the first step towards a challenging and rewarding role in a dynamic and innovative company.