**Experienced Full Stack Customer Service Representative – Remote American Airlines**

Are you ready to take your customer service skills to new heights and join a dynamic team that's passionate about delivering exceptional experiences? Look no further than arenaflex, where we're seeking an experienced Full Stack Customer Service Representative to join our American Airlines family. As a key member of our Payments and Digital Strategy team, you'll play a vital role in ensuring seamless customer interactions and resolving complex issues with ease.

• *About arenaflex**

At arenaflex, we're more than just a company – we're a family of innovators, thinkers, and problem-solvers who are dedicated to making a difference in the lives of our customers. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our vision.

• *Why You'll Love This Role**

As a Full Stack Customer Service Representative, you'll have the opportunity to work on a wide range of tasks, from resolving customer complaints to processing transactions and managing accounts. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the chance to develop your skills and advance your career in a fast-paced and supportive environment.

• *Key Responsibilities**

• Complete data access and balancing tasks to ensure accurate and timely processing of customer transactions
• Coordinate return items with customers, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Work member cases/assignments and follow established guidelines and procedures to ensure compliance with NACHA regulations and guidelines and Federal Banking laws
• Process mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from customers for timely and accurate processing of international and domestic wire transfer requests
• Research and verify incoming and outgoing wire transfer information
• Communicate with vendors to process wire transfers
• Understand and be familiar with outgoing and incoming wire transfer regulations
• Deposit check returns, review member check returns on draft changes, process member checks, verify customers for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

• *What You'll Need**

• High school degree or GED
• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software
• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and customers
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

• *What You'll Get**

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

• *Join Our Team!**

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.