**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

At arenaflex, we're revolutionizing the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our elite team, delivering an exceptional customer experience and helping us achieve our mission. If you're a self-driven, customer-focused individual with a passion for health insurance, we want to hear from you.

• *About arenaflex**

arenaflex is a leading provider of cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools make finding and enrolling in health insurance simple, and our innovative agent marketing and call center tools and services help our partners succeed.

• *Job Summary**

We're seeking a highly motivated and customer-centric Remote Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences, resolving issues, and providing technical support to our customers. If you're a team player with a passion for health insurance and a drive to succeed, we encourage you to apply.

• *Responsibilities**

• Deliver the highest level of customer service experience consistently, resolving issues and providing technical support to customers via phone, email, and online chat
• Manage customer accounts, provide application data entry, and interpret and follow defined procedures and policies
• Utilize creative problem-solving skills to resolve complex customer issues and adapt to changing projects and updates
• Demonstrate flexibility and adaptability in a fast-paced environment, prioritizing tasks and managing time effectively
• Participate in extensive self-study, training, and testing to ensure eligibility for certifications and promotions
• Adhere to regulated guidelines for communications via all channels, maintaining a high level of professionalism and excellent verbal and written communication skills

• *Requirements**

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

• *Preferred Qualifications**

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

• *What We Offer**

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

• *Why Join arenaflex?**

• Be part of a dynamic and growing company that's revolutionizing the health insurance industry
• Enjoy a collaborative and supportive team environment that encourages growth and development
• Take advantage of competitive compensation and benefits, including performance-based incentives and paid time off
• Participate in ongoing training and development opportunities to enhance your skills and knowledge
• Contribute to a company that's committed to making a positive impact on people's lives

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for health insurance, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.