**Experienced Full Stack Customer Service Advocate – Insurance Industry Expertise**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional member experiences. As a key player in our collaborative, team-driven atmosphere, you'll have the opportunity to make a significant impact on the lives of our customers. We're seeking a highly skilled and dedicated Remote Member/Customer Services Advocate to join our dynamic team, offering a competitive salary and a comprehensive benefits package.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the insurance industry. With a rich history of trust and reliability, we've built a reputation for delivering exceptional member service and being there for our customers when they need us most. As part of our team, you'll become a part of an iconic brand that values transparency, simplicity, and member satisfaction above all else.

• *The Role**

As a Remote Member/Customer Services Advocate, you'll play a vital role in our efforts to provide accurate and responsive service to our customers. Your primary responsibility will be to work directly with AAA Life Members in a fast-paced inbound contact center, providing them with an outstanding experience. You'll be the face of arenaflex, building trust and creating sustainable relationships through open and interactive communication.

• *Key Responsibilities:**

• Provide exceptional service to every caller, building trust and creating sustainable relationships through open and interactive communication.
• Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations.
• Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes.
• Confidentially handle policy owner information and ensure compliance and communication standards are met.
• Collaborate with internal teams to ensure thorough and timely resolutions for all members.

• *What We Offer**

At arenaflex, we're committed to providing our team members with a comprehensive benefits package that includes:

• Competitive pay: $20/hour (plus shift premiums available based on scheduled hours)
• Work from home opportunities available
• Earn up to $2,500 in the first year in Retention Bonuses
• Medical Benefits available on 1st day of employment (Family coverage available)
• Dental, Vision, Life, and Disability coverage
• Performance-based incentive plan
• Retirement Savings options (pension & 401k available with a Company match)
• Generous Paid Time Off Plan (including Holiday Pay, Floating Holiday Days, and a very generous vacation policy)
• Complimentary AAA Basic Membership
• Tuition reimbursement

• *What We're Looking For**

To succeed in this role, you'll need:

• Minimum 2 years experience in a customer service related position where there is a high value placed on the customer/member experience; insurance/call center experience preferred.
• Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division).
• Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired.
• Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred.
• Completion of insurance industry or LOMA coursework preferred.
• High School Diploma required; some college level coursework preferred.
• Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN.

• *Why Join arenaflex?**

At arenaflex, we're passionate about creating a work environment that's collaborative, dynamic, and rewarding. As a member of our team, you'll have the opportunity to:

• Make a significant impact on the lives of our customers
• Work with a talented and dedicated team of professionals
• Develop your skills and expertise in a fast-paced and ever-changing industry
• Enjoy a comprehensive benefits package that includes competitive pay, work from home opportunities, and a generous Paid Time Off Plan
• Take advantage of tuition reimbursement and professional development opportunities
• Be part of an iconic brand that values transparency, simplicity, and member satisfaction above all else

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional member experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!